To contact Chase, start by calling their main customer service line 877-242-7372.
To call Chase regarding your Credit Card – in US dial 800-524-3880
You will be asked last 4 digits of your credit card number, and billing Zip Code (by voice prompt). After that, you can listen to your card details. If you need to speak with Live Person – Press 0 at any time.
When to call: Chase Customer Service for most services is 24/7. Typical wait time is under 3-5 minutes. I usually get a live rep in less than 1 minute. This excludes time you spend on voice prompt to identify yourself.
Chase phone support is VERY helpful and friendly! So I always recommend to call in instead of doing things online, IF you have serious issue to resolve.
I called chase 2 times to increase my Credit Card limit – once in September 2016, and second time in December 2016. I got my credit line increased BOTH times – first time to $9500, and second time to $19000!!
Even the customer service rep was surprised the second time. But I did this all on the phone in lest than 15 minutes combined!
So when you need to resolve something with Chase, always call it in!
If you need to call about your credit card – dial the number on the back of your card. If you lost your credit card (or it was stolen), call 800-432-3117.
More credit card customer service numbers (from the back of my card):
Chase provides Credit Card, Banking, Lending, Mortgages, Investment and other Financial Services in the US and many other countries around the world.
There are many ways to contact Chase’s different departments by phone or online or ancient tech like: snail-mail, fax, telegraph, teletype and even Morse-code 🙂
Chase actually has VERY good customer support by phone, and you can solve most issues with a service rep (without getting supervisor / manager involved). However – if you need to get a refund of some fees, or ask them to lower your rates, DON’T waste time with customer service representatives – immediately (but politely) ask for SUPERVISOR or Manager. When you speak with a decision maker (the final person on this call), always be polite – even if you are angry / frustrated, etc. If you are mean or rude – they will not want to help you.
Managers have the authority to issue credits, and make other decisions for you. So don’t waste time with complex issues, talking to a rep.
Different mailing addresses are available depending on the department you want to contact. For Card Payments
Card member Services,
P.O. Box 94014,
Palatine, IL 60094-4014.
For general correspondence,
P.O. Box 15298,
Wilmington, DE 19850
For active duty military,
SCRA enrollment for Card member Services,
Palatine, IL 60094-4252.
Chase Customer Service Site
Chase customer service site is also a remarkable for customer care. You will thus access and review various information regarding products and services. You are also at will to visit Chase FAQ site where you will be able to find questions and answers that might help you solve the problem.
Chase ATM or Branch
Chase has various ATMs and branches that can be of essential use to customers. For business purposes, Chase ATMs or branch is useful as you get to deal directly with an agent who will be able to offer detailed information regarding their products and services. Different branches are always available and you need to consider the services you need before visiting the branches. They include Chase local mortgage banker or Chase Private Client office.
Email is always an excellent option for many businesses. In order to contact Chase via email visit their secure email site https://www.chase.com/credit-cards/rtbl/secure-message-rtbl.html and send your message direct to their customer agents. This usually recommended as your credentials are always safe and protected.
Chat and Chase Phone Numbers
Unluckily, Chase does not offer live chats to their customers but has provided various phone numbers that are useful and effective. They include
Chase has made customer care possible through Twitter, Facebook, YouTube. For Facebook fans, you can find support or posts from Chase New Media. You will thus be able to find more about products and services and other important info from here.
For twitter, you can follow @ChaseNewMedia and you will be able to find both new and old posts that will keep you updated. If you have questions, you can chat to customer agent who will be able to provide help that you need.
YouTube is also not left out. For new and old ads, posts or products, you can visit Chase New Media YouTube center and find out about their services and products.
Chase is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JPMorgan Chase. Formerly known as Chase Manhattan Bank, the bank’s headquarters is in Chicago and provides financial services.