Safelink Customer Service Number

Safelink understands there are times when customers or prospective customers need to contact customer care. As a telephone service provider, inquiries range from plan support to technical support. There are a variety of different questions that consumers may need to ask. Safelink divides its support offerings into various departments to provide specialized care to all customers. Below, we will explore the different options you have if you’d like to contact Safelink.

Safelink Phone Number

If you’d like to contact Safelink directly, one of the best options is via telephone. Safelink has several numbers for phone support – the one you need to call will depend on the type of inquiry you’re looking to make. Safelink provides customer support for their service lines, but they also offer technical support for customers who are having problems using their phones. Below are the various numbers you can call, along with the purpose of each number.

Safelink Customer Service Number for enrollment or plan changes: 1-800-723-3546

Hours of operation for the above phone number are as follows:

Monday to Saturday – 8:00 am to 10:00 pm EST

Sunday — 8:00 am to 7:00 pm EST

Safelink Customer Service Number for Technical Support: 1-800-378-1684

Hours of operation for the above number are as follows:

8:00 am to 12:00 am EST, seven days a week

If you are already a Safelink customer, make sure to have your customer information ready before you call either of the above numbers. Safelink recommends that you have your phone number and phone serial number available before you call – it will speed up processing times.

You can also text Safelink for information like checking your balance, getting guided support, or getting instructions on how to use your phone to get pending minutes.

Safelink Text Number: Text HELP to 611611.

If you want to report compliance issues, call Verizon Company Ethics at 1-844-894-8433.

Safelink Email Address

Safelink does not operate a customer service email address or contact form. They prefer customers to phone them directly or send letters to their mailing address.

Safelink Mailing Address

If you would prefer to contact Safelink via traditional mail, you can send a letter to their correspondence address. 

Safelink Wireless Mailing Address:

PO Box 160490
Hialeah, FL 33016-9997

Safelink Live Chat

Safelink does operate a customer service live chat. To get information on Safelink service or lifeline-supported service, you can scroll to the bottom of their “Contact Us” page and click the yellow “Chat with us” button.

Safelink Live Chat: https://www.safelinkwireless.com/en/#!/contactUs

Safelink Customer Support Website

Safelink’s customer support website is very basic. In the top menu bar of their website, they have a support section that has four menu options. If you’d like technical support with your device, click the “My Device” option. This will redirect you to a separate website that hosts the instruction manuals on different telephones you may have.

If you’d like to check the order status of your phone or one of your plans, click the “Check Order Status” option. 

The Technical/Service support option on the menu will merely redirect you to the phone number that is already provided to you in this article. Also, it will give you a link to help you set up your voicemail.

If you’d like to check your eligibility or wireless service, enter your zip code on the main page.

Safelink stresses that they want to be contacted directly through telephone support for all significant questions. 

Safelink Customer Support Website: https://www.safelinkwireless.com/en/#!/newHome

About Safelink

Safelink is a wireless phone provider that works with individuals of underprivileged backgrounds. They provide free cell phone service to customers who meet specific requirements. These requirements are set by governing bodies in each state. You can also qualify for Safelink if you meet federal Income Poverty Guidelines. Only one free wireless phone model is provided per household.

The firm’s purpose is to provide low-income families with a means to communicate – they believe that everyone should have a right to cell phone access. As the world becomes increasingly dependent on mobile phones for communication and security verification. Safelink believes that every family in the United States should have access to essential mobile phone services and phone numbers.

 

Safelink Headquarters Location Map