Aetna Customer Service Number

Aetna’s customer service support is tailored to assist its members in navigating the complexities of health insurance. With a focus on providing timely and accurate information, Aetna’s support team addresses inquiries ranging from plan benefits and coverage details to claims and billing issues. The service is designed to guide members and healthcare professionals, ensuring a seamless healthcare experience. Aetna’s commitment to quality service includes offering accessibility services and respecting member privacy, reinforcing its reputation as a reliable insurance company.

Aetna Customer Service Phone Numbers

The Aetna customer service number is a vital resource for members seeking immediate assistance. This phone line connects members directly with Aetna representatives who can provide detailed information about health plans, including Aetna Medicare and Medicare Advantage plans. Queries about premium payments, member ID cards, and plan benefits can be swiftly addressed. The availability of a live person for medical advice or precertification requests ensures that Aetna members receive prompt and personalized care, reflecting the company’s dedication to its member services.

Aetna’s leading customer service phone number for Aetna is 1-800-US-AETNA (1-800-872-3862) (TTY: 711). This line is open between 8:00 AM and 6:00 PM ET.

• For Texas Health Aetna, the toll-free number is 1-800-213-3224
• For Medicare medical and dental plans, the number is 1-800-624-0756 (TTY: 711)
• For Aetna Medicaid Texas, the 24-Hour Nurse Line can be reached at 1-800-556-1555 (TTY: 711)
• For credentialing and application management, the number is 1-800-353-1232.

Aetna Email Address / Online Chat

Aetna does not offer an email address for customer service, but you can contact them via phone, mail, website contact form, or via one of their social media accounts.

If you are an Aetna member, you can log into your account to send Aetna an email through the platform or start an online chat. 

Aetna Mailing Address

For members who opt for traditional correspondence, Aetna provides a mailing address. This address can be used for various purposes, such as submitting claims, making premium payments, or sending written inquiries about health insurance coverage and benefits. Utilizing the mailing address is especially relevant for members who need to send physical documents or prefer a paper trail for their insurance-related matters. Aetna’s provision of a mailing address underscores its commitment to accommodating diverse member preferences in communication.

Aetna Mailing Address:
Aetna Inc.
151 Farmington Ave
Hartford, CT 06105

Aetna Customer Support Site and Resources

Aetna’s customer support website is a comprehensive resource for members to access information and manage their health insurance needs online. The website offers detailed insights into plan coverage, healthcare professional networks, and member resources. It features sections for both new and existing members, covering topics such as open enrollment, plan benefits, and member rights. The website also includes contact information and links to additional services like dental insurance, emphasizing the convenience and accessibility of Aetna’s digital presence.

Aetna FAQs: https://www.aetna.com/faqs-health-insurance.html

Aetna Glossary: https://www.aetna.com/glossary.html

Aetna Find a Doctor: https://www.aetna.com/individuals-families/find-a-doctor.html

Aetna Membership Log In: https://www.aetna.com/about-us/login.html

Aetna Mobile Apps

Aetna’s mobile app, Aetna HealthSM, offers a comprehensive and convenient way for users to manage their health benefits and take control of their healthcare. The app allows users to access their insurance ID card, view details specific to their plan, track spending towards deductibles, and view and pay claims for their entire family. It also helps find in-network providers by location or specialty and provides cost estimates for doctor visits and procedures. Moreover, the app delivers personalized reminders for health improvement. Available for download on both the App Store and Google Play, the Aetna Health app is designed to simplify and empower users in managing their healthcare and understanding their benefits. The app and Aetna’s member website aim to provide transparent information about plan offerings and appropriate care options.

Aetna for IOS: https://apps.apple.com/us/app/aetna-health/id1261033071 

Aetna for Android: https://play.google.com/store/apps/details?id=com.aetna.aetnahealth

Aetna Social Media Accounts

Aetna’s presence on social media platforms serves as an extension of its customer support. Through channels like Twitter and Facebook, Aetna provides updates on health benefits, insurance plans, and wellness tips. These platforms also offer an avenue for members to reach out for quick queries and receive timely responses. Aetna’s social media engagement reflects its modern customer service approach and commitment to staying connected with its members in the digital age.

Aetna encourages chatting with them on Twitter if you cannot reach them by phone or mail. 

Facebook: https://www.facebook.com/aetna

Instagram: https://www.instagram.com/aetna/?hl=en

LinkedIn: https://www.linkedin.com/company/aetna

YouTube: https://www.youtube.com/aetna 

About Aetna

Aetna, a prominent health insurance company, is pivotal in offering comprehensive health care services and insurance products. Known for its dedication to delivering quality health care and ensuring customer satisfaction, Aetna’s range of services encompasses health insurance plans that include Medicare, Medicare Advantage, and dental insurance. As a part of the CVS Health family, Aetna benefits from the synergy with CVS Pharmacy, enhancing the overall health services available to its members. The company’s focus on innovation, member-centric services, and a broad network of healthcare professionals positions it as a leading figure in the healthinsurance sector.

In addition to traditional health insurance, Aetna also provides Aetna Life Insurance Company services, extending its reach to life insurance coverage. This diversification of services underlines Aetna’s commitment to addressing a broad spectrum of member needs. Aetna strongly emphasizes member education and resources, offering tools and information to help members make informed decisions about their health care and insurance options. 

The company’s website and customer service channels provide detailed information about health plan options, enrollment processes, and member rights and responsibilities. Aetna’s dedication to health and wellness is further reflected in its participation in community health initiatives and support for healthcare accessibility. 

Aetna Headquarters Location Map