Aflac Customer Service Number

Category :	Insurance
Phone	800-992-3522
Address	1932 Wynnton Road, Columbus, GA 31999
Calling Hours	24/7
Website	https://www.aflac.com

Aflac’s customer service support is renowned for its commitment to helping policyholders with their insurance needs. Whether it’s a query about a life insurance policy or assistance with cancer insurance claims, Aflac’s team is ready to provide expert advice. The service extends to both individual coverage and group policies, ensuring that both business owners and employees receive timely help. They emphasize the importance of understanding each policyholder’s unique situation, offering tailored solutions that align with state laws and individual needs.

Aflac Customer Phone Number

The Aflac customer service number is a vital resource for policyholders seeking immediate assistance. Available around the clock, this helpline connects customers with knowledgeable representatives who can address inquiries about claims, premium payments, or policy details. Aflac’s dedication to quick, efficient service is evident in its responsive phone support, making it easier for customers to manage their insurance matters promptly.

Aflac Customer Service Number: 1-800-992-3522
Aflac Group Customer Solutions Center: 1-800-433-3036
Aflac New York Customer Solutions Center: 1-800-366-3436
Aflac Tier One Customer Service Center (for customers who purchased a policy online or over the phone after January 4th, 2021): 1-866-990-2668
Business Customer Service: 1-888-861-0251
Fraud: 1-800-578-3107
Sales/Reservations: 1-800-488-1771

You can also fax Aflac at 1-866-849-2970

The Aflac Customer Solutions Center is open from 8 a.m. to 7 p.m. Eastern Time (ET), Monday through Friday. However, there are some exceptions. For instance, the Aflac Tier One Customer Service Center, which serves customers who purchased a policy online or over the phone after January 4th, 2021, operates from 8 a.m. to 8 p.m. ET, Monday through Friday.

Aflac Account Management and Email Address

Aflac offers ways to send documents, ask for detailed information, or request specific advice on policies like cancer insurance or short-term disability insurance. Aflac’s commitment to protecting personal information is reflected in its privacy center, ensuring all communications are secure and confidential. This is done by logging into your Aflac account, where all your information is displayed.

While Aflac does not have a specific email for customer inquiries, Aflac does have an email for fraud.

Aflac Report Fraud: siu@aflac.com

Aflac Log In : https://mylogin.aflac.com/

Aflac Mailing Address

The Aflac mailing address is available for customers who must send physical documents or correspondence. This option is handy for sending forms or documents that are required under state law or for specific policy types. Aflac’s mailing address ensures that all documents are securely received and processed, providing an alternative for those who prefer traditional methods of communication.

Aflac Mailing Address to file a claim using a physical address:

Aflac
Consumer Response and Resolution Department
PO Box 5388
Columbus, GA 31906-0388

Aflac Worldwide Headquarters:

1932 Wynnton Road,
Columbus, GA, 31999

Include your Aflac account/policy number on your check or money order when sending them your mail.

Aflac File a Claim

Aflac’s File a Claim page is a crucial resource for policyholders needing to report and manage insurance claims. This streamlined online platform allows customers to easily submit claims for various insurance products, including life, cancer, and short-term disability insurance. It’s designed with user-friendliness in mind, providing clear instructions and necessary tools for a hassle-free process. The page also offers guidance on required documents and state law compliance, ensuring that policyholders can efficiently navigate the claims process with Aflac’s supportive assistance.

Aflac File a Claim: https://www.aflac.com/file-a-claim/default.aspx

What you need before filing a claim: https://www.aflac.com/individuals/policyholders/claims-checklist.aspx

Aflac Live Chat

Aflac’s Live Chat feature offers an immediate and convenient way for policyholders to connect with customer service. This tool is handy for quick questions or issues that need prompt attention. The Live Chat is accessible through Aflac’s official website and is staffed by knowledgeable agents who provide real-time assistance, reflecting Aflac’s dedication to innovative and accessible customer support.

To chat with Aflac, go to their Contact page and click “Chat.”

Aflac Customer Support Website

Aflac’s customer support website is a comprehensive resource offering a range of tools and information. Policyholders can find details on everything from premium grace periods to self-funded plans. The website includes an accessibility statement, showcasing Aflac’s commitment to making information and services available to all customers. Additionally, tools for applying online, checking claims status, and accessing benefit information are readily available.

Links to visit include:

Aflac Find an Agent

For personalized insurance advice and service, Aflac offers a convenient “Find an Agent” feature. This tool connects policyholders and potential customers with experienced Aflac agents in their area. These agents are equipped to provide expert guidance on a range of insurance products, from life insurance to disability services, ensuring clients make informed decisions. The feature is particularly beneficial for those seeking tailored advice on individual coverage, group policies, or self-funded plans, highlighting Aflac’s focus on customer-centric service.

Aflac Find an Agent: https://www.aflac.com/agent-locator/default.aspx

Aflac Social Media Accounts

Aflac uses social media to communicate with the firm’s customer base. If you’d like to contact Aflac via social media, you can do so through most major social media channels. Aflac uses its social media accounts to provide updates on its service, news about its offerings, updates on coverage, and interesting articles related to the insurance industry and its community initiatives. Links to Aflac’s social media accounts are below:

Aflac’s Facebook: https://www.facebook.com/aflacduck

Aflac’s Twitter: https://twitter.com/aflac

Aflac’s LinkedIn: https://www.linkedin.com/company/aflac

Aflac’s YouTube: https://www.youtube.com/user/aflac

Aflac’s Instagram: http://instagram.com/aflacduck

About Aflac

Aflac Incorporated, operating as the Continental American Insurance Company in Puerto Rico and the U.S., is a tier one insurance company known for its extensive range of insurance products. These include life insurance, cancer insurance, and short-term disability insurance, tailored for both individual policyholders and businesses. Aflac’s dedication to offering comprehensive coverage is matched by its commitment to personalized service, ensuring that the diverse needs of customers are met with expertise and care.

Further distinguishing itself, Aflac is committed to innovating in the field of insurance. The company offers unique Aflac Benefit Solutions, designed to enhance the experience of both business owners and their employees. These solutions focus on absence services, disability services, and administrative services, which streamline the management of insurance benefits and claims. Aflac’s approach to insurance also includes a strong emphasis on ethical practices, evident in its privacy center and accessibility statement. These initiatives ensure the protection of personal information and promote inclusivity, demonstrating Aflac’s role as a responsible corporate citizen.

Aflac customer service number: 1-800-992-3522