BOA Customer Service Number

Having access to responsive customer service is crucial for those utilizing Bank of America (BOA) for their banking needs. Bank of America understands the importance of promptly resolving your banking queries, whether for a credit card, mortgage, or business credit card account.

Bank of America Customer Service Contact Details

Customer Service Number

For direct communication, dial the phone number 1-800-432-1000. Access live support for bill pay, account inquiries, or if you require assistance with your banking services. Service hours are:

• Monday – Friday: 8 am – 11 pm EST
• Saturday – Sunday: 8 am – 8 pm EST
• Automated support is available 24/7.

Bank of America Email/Contact Form 

While direct email support is unavailable, you can send secure messages after logging into your account through Bank of America’s online messaging system. This ensures privacy and a documented exchange with customer service.

Bank of America Mailing Address 

For those who prefer traditional mail, send your inquiries to:

Bank of America,
Attn: FL1-300-01-29,
PO Box 25118,
Tampa, FL 33633-0900,

Bank of America Digital Customer Support

• Live Chat: Get real-time assistance through BOA’s live chat feature. Log into your account at Bank of America’s website to discuss fee information or to make inquiries about services.
• Customer Support Website: Bank of America’s customer support page offers a vast array of resources. Here, you can find detailed information on accessible banking services, online and mobile banking apps, and important disclosures regarding your account.
• Social Media Accounts: Connect with BOA via social media for updates and customer service:
  • Facebook: facebook.com/BankofAmerica
  • Twitter: twitter.com/BankofAmerica
  • LinkedIn: linkedin.com/company/bank-of-America
  • Additional resources are available for online privacy FAQs, advertising options, and marketing preferences to ensure you have control over your personal information.

Who Needs to Contact BOA (Bank of America)?

Bank of America’s (BOA) customer service is crucial for individuals and businesses using BOA’s banking and financial services. This includes account holders (both personal and business), credit card users, those seeking mortgage or loan assistance, and users of online and mobile banking services. It’s also relevant for those inquiring about savings and investment products like IRAs offered by Merrill Edge, a part of BOA.

Why Would Someone Need to Contact BOA?

Customers might need to contact BOA for a variety of reasons, such as:

Account Management

• Inquiries about Checking and Savings Accounts: For questions regarding account balances, statements, and account management.
• Credit Card Account Queries: Assistance with credit card management, bill payments, and handling issues like lost or stolen cards.
• Mortgage and Home Equity Services: Questions regarding mortgage customer service or home equity customer service.
• Investment Products: Information on Merrill Edge IRAs and other investment products.

Online and Mobile Banking

• Troubleshooting Online Banking: Help with the online banking service agreement, user ID issues, and saved application queries.
• Mobile Banking Assistance: Guidance on using the mobile banking app, including downloading from the App Store and accessing various services.
• Bill Pay and Transfers: Assistance with setting up and managing bill pay and transfers through online and mobile banking platforms.

Security and Fraud Protection

• Reporting Fraudulent Activities: To report unauthorized transactions or suspicious activities on any BOA account.
• Online Privacy and Security: Understanding BOA’s online privacy notice, including online behavioral advertising and digital advertising alliance guidelines.

Accessible Banking Services

• For Customers with Disabilities: Information on accessible banking services and how to access them, including telecommunication relay services.

General Inquiries

• Fee Information and Disclosures: Queries about banking fees, important disclosures, and account terms.
• Advertising Practices: Understanding BOA’s advertising practices and options, including relationship-based ads and marketing preferences.

When Should a Customer Contact Them?

Customers should contact BOA during operational hours for phone support for immediate assistance. Using the online contact form or mailing option is suitable for non-urgent queries, with responses typically taking longer.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

BOA’s customer service can assist with:

• Online and mobile banking queries, including troubleshooting and navigating the app.
• Credit card issues, including fraud alerts, disputes, and bill payments.
• Information on mortgage and loan products, including application status and payment inquiries.
• Investment and savings account management, particularly for Merrill Edge products.
• Reporting unauthorized transactions and discussing security measures.
• Accessibility services for customers with disabilities.
• Understanding fees, essential disclosures, and terms of different banking products.
• Assistance with special banking programs and offers.

What Would Be Helpful to Know?

Online Behavioral Advertising Practices

• BOA, like many companies, uses online behavioral advertising. This means they track online activities and behaviors to tailor advertisements to individual customers.
• This practice involves analyzing the types of websites visited, the content viewed, and the actions taken on those sites.
• The aim is to provide more relevant and personalized advertising experiences to customers.

Online Privacy Notice and Advertising Options

• BOA’s online privacy notice details how the bank collects, uses, and shares personal information.
• Customers concerned about privacy can inquire about this notice to understand how their data is used.
• Additionally, customers can opt out or manage their preferences regarding how their information is used for advertising purposes. This complies with the Digital Advertising Alliance’s guidelines.

Relationship-Based Ads

• Relationship-based ads use information from a customer’s relationship with the bank (like account history) to provide more tailored advertising.
• These ads might appear across various platforms, including the BOA website, mobile app, and emails.

Discussing Marketing Preferences

• Customers can discuss and set their marketing preferences with BOA.
• This means they can choose the kind of promotional content they want to receive or opt out of certain types of marketing communications.

Support for Pending Applications

Checking the Status of Applications

• For customers who have applied for products like mortgages or credit cards, BOA offers services to check the current status of these applications.
• This is especially useful for customers awaiting approval or further instructions.

Retrieving Saved Applications

• If a customer has started an application process but hasn’t completed it, BOA can retrieve these saved applications.
• This feature saves time and effort by allowing customers to continue from where they left off without starting over.

Accessible Banking Services

Telecommunication Relay Services

• BOA offers telecommunication relay services for hearing-impaired customers.
• These services include text telephone (TTY) and telecommunication devices for the deaf (TDD) services, allowing more accessible and more effective communication.

Enhancing Accessible Banking Experiences

• These services ensure that all customers have equal access to banking services regardless of their hearing ability.
• BOA aims to provide a seamless banking experience for all customers, aligning with the principles of inclusivity and accessibility.

Community Initiatives and Corporate Social Responsibility

Inquiries about Community Initiatives

• BOA engages in various community initiatives, and customers can inquire about these to understand how the bank contributes to societal development.
• These initiatives might include local community programs, charitable contributions, and sustainable practices.

Corporate Social Responsibility Programs

• BOA’s corporate social responsibility (CSR) programs focus on environmental sustainability, economic development, and social welfare.
• Customers interested in ethical banking practices may find this information particularly relevant.

Understanding these aspects of Bank of America’s services and practices is crucial for customers who value privacy, personalized services, accessibility, and corporate ethics. By inquiring and engaging with these services, customers can tailor their banking experience to fit their needs and preferences while staying informed about how their personal information is used and the bank’s contribution to broader societal goals.

About Bank of America

A titan in the financial industry, Bank of America serves millions with its comprehensive range of services, including checking and savings accounts, home equity lines of credit, and Merrill Edge IRAs. With rights reserved and commitment to secure and accessible banking, BOA, a member of FDIC, is also listed on the NYSE and has a robust digital advertising alliance, offering relationship-based ads and financial tools through its app store presence.

Additional BOA Services

• Telecommunication Relay Service: For hearing or speech-impaired customers, BOA supports telecommunication relay services. Simply dial 711 to be connected to a relay service operator.
• Accessible Banking: BOA is committed to accessible banking services, whether it’s through their financial center or their online banking service agreement.
• Small Business Services: Small business owners can manage their finances effectively with BOA’s small business credit cards and banking solutions.
• Customer Service Number for Specialized Services:
  • Mortgage Customer Service: For mortgage-related queries.
  • Home Equity Customer Service: For questions about home equity lines.

BOA Headquarters Location Map