Direct Energy Customer Service Number

Direct Energy Customer Service Number
Category :
Phone 888-305-3828
Address 12 Greenway Plaza #250, Houston, TX 77046
Calling Hours 8 AM - 6 PM M - F
Website

More than six million customers have access to the Direct Energy customer service number to get answers to questions about their utility services through Direct Energy. This company was initially established in 1986, seeking to enter the market as a competitive energy retailer. After 14 years, it was purchased by the parent company of British Gas. Today, Direct Energy has customers in the United States and Canada and is North America’s most prominent energy retailer.

The company provides Direct Energy regulated service, ensuring a consistent and reliable energy supply. In addition, Direct Energy’s business caters to commercial clients, offering customized energy solutions that efficiently address the market’s diverse needs.

Direct Energy Customer Service Number

Are you looking for new energy services for your home? Need to have your HVAC serviced? Hoping to solve a plumbing issue? Direct Energy is a leading provider of home and business services in North America. Contact their support team via the Direct Energy customer service number for assistance with home protection plans or to inquire about their prepaid energy service availability in your area. Whether you’re seeking services for your residence or a fixed rate for your business, Direct Energy is equipped to guide you in making the best decision.

Additionally, Direct Energy offers a range of regulated services to ensure compliance and safety in all their offerings. They prioritize energy education, helping customers understand their electricity plan options, including renewable energy solutions. Direct Energy provides tailored energy plans for those interested in reliant energy and Texas electricity markets that meet specific regional requirements and preferences, ensuring a perfect fit for every consumer’s energy needs.

Direct Energy Customer Service Number: 1-888-305-3828

Direct Energy Mailing Address

Though it provides services worldwide, Direct Energy’s corporate office in the United States is in Houston, Texas.

Direct Energy Mailing Address:

12 Greenway Plaza #250,
Houston, TX 77046

Direct Energy Customer Support Website

Are you looking to manage your account online, make a payment, or learn about payment arrangements and business services? All this information is available on the Direct Energy customer service support site. The site provides tools to maximize your energy services, including an online account manager and the ‘Direct Your Energy’ insights tool. You can also learn how to report outages, schedule disconnections, and reconnections, and understand migrating from NYSEG to Direct Energy.

The website offers detailed insights into electricity rates and comprehensive Direct Energy reviews to help you make informed decisions. As your energy provider, Direct Energy takes its supply chain responsibilities seriously, ensuring reliable and sustainable service. Explore the Direct Energy Learning Center for extensive resources on energy-related topics. If you’re connected to the National Grid, the site provides specific guidance on choosing the right Direct Energy plan. Additionally, you’ll find information promoting energy efficiency, a key aspect of being a responsible electricity provider.

Direct Energy Website: https://www.directenergy.com/ny/customer-support

Direct Energy Mobile App

Managing your account with Direct Energy should never be complicated or inconvenient. That’s why they’ve developed a comprehensive Direct Energy Mobile App for iOS and Android. This app streamlines managing your Direct Energy bill, providing easy access to your account information and payment options at your fingertips. You can read the app’s features and customer reviews, allowing you to read feedback and experiences from other users, ensuring transparency and trust in their services. 

Android: https://play.google.com/store/apps/details?id=directenergy.mobileoam&hl=en

Direct Energy Social Media

When informed about the energy industry, staying on top of your energy bill is more manageable. Direct Energy’s extensive social media channels offer a continuous flow of information addressing your energy concerns. These channels include valuable safety tips, guidance on managing your account, strategies to save money and energy, and detailed steps to migrate from your old service provider to NYSEG seamlessly.

Following Direct Energy on social media lets you easily access the “Contact Us” options for personalized support. These platforms also regularly update about various Texas electricity plans, catering specifically to residents of Texas looking for suitable alternatives. Moreover, information about diverse electricity plans is readily available, helping you compare and choose the plan that best fits your needs. Engaging with Direct Energy through these channels ensures you stay informed and make the most out of your energy service.

About Direct Energy

Initially established in Toronto in 1986, this company served its constituents for 14 years before its acquisition by UK-based Centrica. Ten years later, the company would take possession of Clockwork Home Services, establishing its position as North America’s most significant energy retailer. This position still needs to be usurped, and in the years to follow, it continued to make business moves that would support its established position.

In the United States alone, the company does business in 46 states, offering fixed-rate electricity and gas plans to provide an alternative to the more traditional programs of its competition in those areas. It also stands as one of the only companies to offer a pre-paid service, though that service only currently exists in Texas. Innovation and expansion are the hallmarks of this company’s history, combined with customer service that can’t be missed.

Direct Energy Headquarters Location Map


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