Loft Customer Service Number

Loft is a fashion merchandiser that is dedicated to their customers and is always available on their service phone number. 

Customers appreciate shopping at Ann Taylor Loft for the modern, feminine, and versatile clothing offered by Loft, including everyday essentials, attainable trends, and must-own accessories; the flexible return policy allows for returns or exchanges of unworn, unwashed, and defective merchandise either by mail, online, or at any Loft stores; and the option to securely save addresses, billing and shipping information, as well as credit card information for future orders adds to the convenience of shopping at Loft. The reputation for positive interactions with Loft customer service representatives has gone a long way in building customer loyalty.

Anytime that you have a problem or issue with your delivery, need to return something, or just want to manage your Loft subscription level, customer service representatives are there to help and make sure that your experience is painless and satisfactory. You can use several different contact avenues, listed below, to get in touch and start getting your issues or questions taken care of.

Loft Customer Service Number

If you need help from a live agent, one of the most convenient ways to get connected is simply by phone. They offer a toll-free line operated by live service representatives who understand the nature of your needs and questions. They can help you manage your Loft credit card account and payments for prior purchases, track and review your orders, resolve your issues with sizing and fit, assist with the online checkout process, check the balance on a gift card, and answer questions about promotions and coupons. Never be shy to call a Loft agent! Use the number below to get connected now.

Loft Customer Service Number: 1-888-563-8444 (US) or 1-614-534-2756 (International)

Customer Service Hours: 8 am to 11 pm EST Monday – Friday; 10 am to 10 pm EST Saturday – Sunday 

Loft Mailing Address

If your issue is not pressing and you want to avoid waiting on hold, mail can also be a convenient option for receiving service. Although it is not the quickest, it does help to ensure that a customer service agent has sufficient time to research your question or issue and get back to you without having to rush to the next caller. Many use this method to ask about matters that are not urgent, like the new Loft Plus line that is coming out or how to use the fabric glossary. Mailing also allows you to send your inquiry or complaint to a director or manager of customer service. Instead of being redirected through the phone and trying to catch a manager in their office, you can address mail to them and ensure that it crosses their desk. To send a message through the mail, use the address in the following contact information.

Loft Corporate Office Address:

Loft Client Services
ATTN: Senior Director
4079 Executive Parkway,
3rd Floor,
Westerville, Ohio 43081-3859

Loft Live Chat

An innovative feature that is often very convenient for customers is the Loft Live Chat. Without leaving your computer, you can get the help you need from a trained Loft representative. They can help you with anything from managing your account and orders to solving a pressing issue to a general information question.

Loft Main Website for Live Chat Support: https://www.loft.com/

Live Chat Hours: 8 am to 11 pm EST Monday – Friday, 10 am to 10 pm EST Saturday – Sunday

Loft Text Support Feature

SMS texts are becoming a popular way for customers to communicate with customer service teams and Loft offers this option for customers. If you have a gift cards question, want to know about the styleREWARDS loyalty program terms, are having problems making Loft credit card payments, need assistance with shipping international orders, want to apply a promotion code, or aren’t seeing a discount taken off your qualifying purchase during online checkout, the Loft team can help!

Loft Text Support: 1-888-563-8444

Loft Customer Support Site

An important part of customer service is providing resources that can help even when a service representative is not available. This is the need that Loft fills through their customer support site. There you can find many helpful articles and a database of frequently asked questions that you can search through. These include articles about getting price adjustments, how to order internationally, as well as how to print shipping labels for returns and exchanges. If you run into an issue when there is no agent to help, you may find that this site allows you to solve your problem. 

Loft Customer Support Site: https://www.loft.com/customer-service 

Loft Social Media

One of the best ways to get into contact with customer service agents and other customers is through the Loft accounts on the major social networks. There, you can conveniently view posts about Loft news, sneak preview merchandise, sale styles, promo codes for eligible merchandise, items marked “Final Sale,” and ideas for special occasions like birthday gifts and other gift boxes. Loft’s social media accounts offer value because you can communicate with other customers who may have advice for your questions or issues. They have been in the same position as you and know what to do when certain issues come up. Use any of the following links to connect with a Loft social media account.

• Loft Facebook: https://www.facebook.com/LOFT
• Loft X/ Twitter: https://twitter.com/LOFT
• Loft Instagram: https://www.instagram.com/loft/ .
• Loft TikTok: https://www.tiktok.com/@loft
• Loft Pinterest: https://www.pinterest.com/LOFT/?loc=hpsocialbar&icid=hpsocialbar_pinterest

About Loft

Loft, originally known as Ann Taylor Loft, was established in New York in 1998 as an extension of the original Ann Taylor brand. It offered more relaxed fashions for work and home in the “moderate” priced category. The selection provided at Loft initially was a more casual replica of that of the regular Ann Taylor; however, it has developed into its own brand and is now known as a casual lifestyle brand. Loft also offers maternity clothing.

Loft offers more relaxed fashions for work and home in the “moderate” priced category. While Ann Taylor caters more to professionals and businesswear, Loft carries a more youthful look and more casual styles. Over the years, Loft has developed into a casual lifestyle brand, offering a distinct selection of clothing and accessories

In 2009, Ann Taylor Loft changed its name to just Loft. The company has since expanded and diversified its offerings, including the launch of special collections and the introduction of new concepts such as Lou & Grey and Loft Outlet.

Loft is a leader in the online fashion industry and they work hard to make sure that all of their customers are satisfied. You can use their website to shop online and get the newest and latest fashions without having to go to the store. Since their shopping platform is online, it is very important that they have excellent customer service, and they truly are dedicated to that aspect of their business.

Loft Headquarters Location Map