SiteGround Customer Service Number

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SiteGround has more than 20 years of hosting services and has become widely known and accepted in the industry. While providing its customers with unique in-house WordPress speed and security solutions to make their site as fast and secure as possible, this cloud service provider prioritizes customer support. Its customer service department is one reason experts recommend SiteGround to beginners. You can reach support via live chat, phone, or ticket. Read on to find the SiteGround customer service information you’re looking for. 

SiteGround Customer Service Number

SiteGround offers 24/7 phone support to its customers. You can call phone support for issues with your cloud hosting, complimentary email account, web hosting, or any of the company’s hosting services. However, Siteground doesn’t publicly share its customer care phone number. 

Instead, log into your SiteGround account Client Area and click the “?” icon in the top-right corner. Then, go to the Help Center and click the “Contact Us” tab. Choose the support category that closest matches your issue. Then, pick the most appropriate topic, and SiteGround may suggest solutions. If these don’t work, a phone number will appear to contact support. 

You’ll also get a one-time access code to use for identification. Enter this code after dialing the customer service number. SiteGround customer support automatically recommends the most appropriate contact point. The contact option may or may not include phone support, depending on your issue. 

However, the company offers billing, sales, and technical support via phone. So don’t hesitate to contact the sales team using this method if you can’t find the specific information you’re looking for about the company’s hosting services. 

SiteGround Live Chat Support

SiteGround offers excellent live chat support via the Client Area. 

Log in at: https://www.siteground.com/support#:~:text=Live%20chat,of%20the%20inquiries%20they%20get.

Again, select the category you need help with, e.g., managed WordPress, reseller hosting, web hosting, etc. SiteGround’s customer support AI may suggest related articles if your specific issue has been addressed severally. Here, you can read more about your problem and find a solution. 

Otherwise, SiteGround may propose that live chat is your issue’s best technical support option. In this case, you’ll be redirected to chat to discuss your concern with a live agent. You’ll also be able to rate the support after leaving the chat. 

Each page of the Client Area also includes support articles to help you find answers to common questions and issues. Click the article to read more about the topic and find a solution. 

SiteGround Ticketing Support 

You can also submit a ticket in the Client Area if your issue isn’t time-sensitive. Select your category and fill out the form with details about your problem. You can even upload supporting documents if you need to. SiteGround agents monitor tickets 24/7. An agent will get back to you with a resolution within a reasonable timeframe. 

Another point to bring to your attention about SiteGround is that it has made its support team more human by putting up personal profiles. The profiles include pictures, details about technical background, specific areas of expertise, work experience, etc. for all its support staff. This is a sure indication that SiteGround values its customers and wants to provide a friendly touch that most customers like.

SiteGround Knowledge Base 

SiteGround has an extensive knowledge base, which the company updates regularly. This is the fastest customer service option available. It’s a self-service portal where you can choose your support topic and read related articles to find a solution. 

SiteGround Knowledge Base Website: https://world.siteground.com/kb/ 

There are numerous useful resources for different categories like Site Tools, Site Care, Database Support, and more. And, if you’re just getting started, you can access general information about how to purchase a hosting plan, how to install WordPress plugins, the current rates for a shared hosting plan, and more beginner information. 

SiteGround Social Media Channels

SiteGround has a social media presence on various channels. You can read SiteGround reviews from real customers and access up-to-date information about the company’s WordPress hosting, Woocommerce hosting, and other hosting services. There’s also a blog where you can access awesome content like the small business guide, holiday marketing guide, and other useful resources. 

Here are SiteGround’s social media sites

• Facebook: https://web.facebook.com/siteground?_rdr
• Twitter: https://twitter.com/siteground
• LinkedIn: https://www.linkedin.com/company/siteground-web-hosting-company

About SiteGround

SiteGround is one of the reputable WordPress hosting providers. Founded in 2004, SiteGround is very well organized and has received a lot of praise from its users for offering premium services. The company provides unique in-house WordPress speed and security solutions to its customers, making their sites as fast and secure as possible. It is also one of the hosting companies that have the best customer service. SiteGround also offers automatic upgrades, built-in WP caching, CDN, one-click staging, and GIT version control. SiteGround is also known to provide location-specific hosting with data centers in four continents, including the USA, Europe, and Asia.