OUC Customer Service Number

Do you need to contact the Orlando Utilities Commission (OUC) customer service number to pay your bill? Do you need the phone number for an OUC power outage? Or an OUC phone number for water trouble? You have come to the right place. This article will help you wade through all the contact options for OUC, whether you prefer phone, email, or writing a letter and sending it via snail mail.

OUC Customer Service Numbers

Even though there are many phone numbers available, the main OUC contact number is 407-423-9018 for Orlando and Orange County. The number for St. Cloud and Osceola Counties is 407-957-7373. Both numbers are answered from 7 am to 6 pm, Monday through Friday. Calling from the phone number that is associated with the account will connect you to their automated phone system and speed up the customer development services process. 

OUC can also provide tips on how to save energy, connect your water service, or sign up as a new customer. They serve as a business energy advisor for Central Florida and are the preferred contractor for OUC solar solutions and the OUC Power Pass to Orlando customers. 

OUC utility bill questions: Call 407-423-9018 for Orange County and 407-957-7373 for Osceola County.

To turn on or turn off the OUC service: Call 407-423-9018 for Orange County and 407-957-7373 for Osceola County.

For tree-trimming inquiries: Call 407-423-9018 for Orange County and 407-957-7373 for Osceola County.

To report OUC street light problems for either county: 407-737-4222.

For OUC water quality concerns: Call 407-423-9018 for Orange County and 407-957-7373 for Osceola County.

For self-service and automated phone questions, OUC customers can call 24 hours a day, seven days a week. You also can call any time to report problems with street lights and water quality. Other questions can be answered Monday to Friday, 7 am to 5:30 pm ET.

OUC Email/Contact Form

If you have a longer explanation than can be made via a phone call, feel free to contact OUC by email. Do not use this service for credit or payment extension matters. Here are some of the issues you can use the email and contact form for: 

• Information about OUC CCR Rule Compliance 
• Commercial EV Charging Service 
• Service Rates 
• OUC’s commitment to the community 
• Educational Programs 
• Start Service questions
• Budget billing 
• Green initiatives 
• Investor relations 
• Electric Services 
• Important information about your account 
• Economic development initiatives 
• Updating your contact information 
• Reaching the Storm Center 

Know the name on the account and your OUC account number, and be prepared to write a short message about your issue. 

OUC Contact Form: http://www.ouc.com/customer-support/contact-ouc

OUC Mailing Address

Do you just need to pay your bill? The OUC bill payment address is:

Orlando Utilities Commission
P.O Box 31329
Tampa, FL 32802

Do you have other business you need to direct to a representative at OUC? Try this address:

Orlando Utilities Commission
P.O Box 3193
Orlando, FL 32802

OUC Customer Support Website and Company Publications

Go to OUC’s customer support website to see your contact options. It seems as if your best bet to make contact with a company representative is to call.

To make contact via one of those routes, go to the page below:

http://www.ouc.com/customer-support/contact-ouc

OUC Social Media

OUC has many social media platforms. The platforms give you the numbers to call for service that you see above.

Facebook: https://www.facebook.com/oucthereliableone/

Twitter: https://twitter.com/search?q=orlando%20utility%20commission&src=typd

LinkedIn: https://www.linkedin.com/company/ouc/

About OUC

OUC, or the Orlando Utilities Commission, provides water and electricity to Florida residents in Orange and Osceola counties. It is the delegated authority for the Orlando area when it comes to utilities, and it provides service to more than 240,000 customers.

Known as “The Reliable One,” OUC pumps water from the lower Floridian aquifer to one of its seven water plants. The OUC generates electricity from natural gas, methane gas, coal, and solar panels.

OUC Headquarters Location Map