Atlantic City Electric Customer Service Number

Atlantic City Electric’s (ACE) customer service team, based in Southern New Jersey, is dedicated to providing comprehensive support for its customers’ diverse needs. Whether it’s a question about an electric bill, guidance on energy efficiency, or assistance during a power outage, the team is equipped to help. Atlantic City Electric customers, spanning from Egg Harbor City to Upper Township, can access support through multiple channels, including the Atlantic City Electric customer service number. 

The company’s commitment extends to offering payment assistance programs, budget billing options, and smart meter technology education. These services are tailored to both residential and commercial customers, ensuring efficient and reliable energy solutions across South Jersey.

Atlantic City Electric Customer Service Number

If you see downed power lines, leave the area immediately, then call 911 or the ACE emergency number at 800-833-7476. This number is answered 24 hours a day, seven days a week.

For other customer service issues, call 800-642-3780. This number is answered from 7 a.m. to 7 p.m. Monday through Friday. English TTY: 800-852-7897; Spanish TTY: 866-658-7714

Another vital contact number for Atlantic City Electric is the “Call Before You Dig” number. Call 811 at least three business days before you plan to dig. Stay safe!

Atlantic City Electric Contact Form

Are you unable to make a phone call, but you need to contact the electric company? Sometimes, it is just easier to send an email. Fill out the contact sheet with your name, email address, phone number, and account number, and a staff member will get back to you ASAP. This service is recommended for use when you have an online billing question or a general inquiry. Do not use this method of communication when the power is out! 

Atlantic City Electric Contact Form: https://secure.atlanticcityelectric.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx.

Atlantic City Electric Link to Report an Outage: https://secure.atlanticcityelectric.com/Outages/ReportAnOutage/Pages/ReportAnOutage.aspx.

Atlantic City Electric Mailing Address

There are a few available addresses for ACE. Here are the three you’re most likely to need.

Atlantic City Electric General Correspondence Address:

Corporate Correspondence Atlantic City Electric
P.O. Box 17006
Wilmington, DE 19850-7006

Do you just need to pay your bill? Send checks to:

Atlantic City Electric
P.O Box 13610
Philadelphia PA 19101-3610

Send the forms to start your direct debit to the following address:

Atlantic City Electric Remittance Processing
5 Collins Drive, Suite 2048
Carneys Point, NJ 08069

If you want to drop off your bill payment at the nearest location, go to the customer care website here: https://www.atlanticcityelectric.com/MyAccount/MyBillUsage/Pages/OtherWaystoPay.aspx.

Click on “Find Payment Location.” After typing in your zip code, you will find the most convenient drop option for you.

Atlantic City Electric Live Chat

ACE offers a digital assistant called Elektro on the bottom right of their homepage. You can access it on the main website.

Atlantic City Electric Support Website

Besides providing contact information, the ACE customer support page also has a list of FAQs. Learn how to make a deposit payment, how to charge your electric vehicle’s car battery, and how to prune your tree.

The support website also has information about assistance programs, such as due date extensions and bill payment help.

The support page also has a link to the office of the consumer advocate. And finally, the webpage has a link detailing the customer’s equipment responsibilities.

As mentioned, the contact information is also included in this section of the website as well. According to the website, the best form of contact, according to the website, is either calling or sending a contact form.

Atlantic City Electric Support Website:

https://www.atlanticcityelectric.com/my-account/customer-support

Atlantic City Electric Social Media Accounts

Do you like to communicate via social media accounts? You are in luck!

Facebook: https://www.facebook.com/AtlanticCityElectric

Twitter: https://twitter.com/ACElecConnect

YouTube: https://www.youtube.com/user/AtlanticCityElecTV

LinkedIn: https://www.linkedin.com/company/atlantic-city-electric/

About Atlantic City Electric

Atlantic City Electric, a subsidiary of the Exelon Corporation, stands as a pivotal energy supplier in Southern New Jersey, including regions like Ocean City and Isle City. The company not only delivers electricity to thousands of homes and businesses and plays a crucial role in community affairs and public works. Atlantic City Electric’s efforts go beyond mere power supply; they are deeply involved in promoting energy efficiency and sustainable practices among their customers. The company’s distinctive logo symbolizes its commitment to the region. With advanced infrastructure and continuous innovation in services like smart meters and energy bill management, Atlantic City Electric remains a key player in New Jersey’s energy landscape, contributing significantly to the state’s overall utility system.

Atlantic City Electric Headquarters Location Map