Navient Student Loan Customer Service Number

Need help meeting your student loan payment this month and need to contact the Navient Student Loan customer service number? You may be a financial aid representative of your higher education college that requires the support of Navient to provide financial resources for your students under the Federal Student Aid policy. Navient is one of the best student loan servicers that offer student loan refinancing options. Whether you represent a college or are a student, read on to find out the best way to contact Navient customer service reps.

Navient Student Loan Customer Service Number

Did you know the Public Service Loan Forgiveness PSLF Program forgives the remaining balance on your Direct Loan? If you want more information regarding your student loan payment, you first need to be aware of which type of loan you have. You can also get more info on your credit card, account access, federal student loan procedure, private student loan application, standard repayment plan, online banking, direct consolidation loan, FFELP loan, consumer financial protection bureau, and whatnot from your loan servicer. 

Log in to your account to find out your loan type: https://www.navient.com/loan-servicing/ 

If you have a Federal Family Education Loan (FFELP) or a Health Education Assistance Loan (HEAL), call 888-272-5543. This number is answered Monday through Thursday from 8 am to 9 pm ET and on Fridays from 8 am to 8 pm

If you live abroad and have these types of loans, call 888-272-5543 or 317-570-7397.

Fax: 800-848-1949

International Fax: 001-570-821-6585

Do you have a loan through the William D. Ford Federal Direct Loan Program? This includes direct subsidization, unsubsidized, PLUS, or consolidation. What about debt relief owned by the U.S. Department of Education through the Federal Family Education Loan Program (FFELP)? If this is you, call 800-722-1300. This number is answered Monday through Thursday from 8 am to 9 pm for financial wellness. Calling on Friday? It closes an hour earlier, at 8 pm All times are ET.

Do you have a private loan with a 16-digit loan number? Call 888-272-5543. This number is also answered Monday through Thursday from 8 am to 9 pm ET and Friday from 8 am to 8 pm.

Are you a member of the U.S. Military? Call 855-284-4879. This number is answered Monday through Friday from 8 am to 9 pm ET and on Friday from 9 am to 8 pm. Military personnel living abroad can call 888-272-5543 or 317-570-7397.

Are you a school representative? Call CollegeServ at 888-272-4665 from Monday through Thursday from 8 am to 9 pm ET and on Friday from 8 am to 8 pm.

Navient Email/Contact Form

Navient does not seem to have an email address or contact form. One may be available after logging into your account. 

Log in here: https://www.navient.com/loan-servicing/  

School representatives can email CollegeServ@Navient.com

If you are a military member, email MilitaryBenefits@Navient.com.

Navient Student Loan Mailing Address

If you have a Federal Family Education Loan (FFELP) or a Health Education Assistance Loan (HEAL), mail payments to

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533.

If you are a cosigner and need to send a payment, send it to

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555.

For general correspondence and to submit documents, use this address:

Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Do you have a loan through the William D. Ford Federal Direct Loan Program? This includes direct subsidization, direct unsubsidized, direct PLUS, or direct consolidation. 

Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000.

Are you a cosigner for a private loan? Send payment to

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988.

General correspondence can be sent to

Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640.

Navient Student Loan Support Website

Specific contact information may be found here: https://navient.com/contact-us/ 

Information about repayment plans, how payments work, interest and taxes, and postponing payments can be found here: https://www.navient.com/loan-servicing/. This is also the place to log in to your specific account. Documents and forms important in loan processing are also available here.

Navient Student Loan Social Media

Navient doesn’t provide links to its social media pages from its websites. Oddly enough, though, you can send emails through some of its social media platforms. This is odd, especially since an email option is not provided on its main contact webpage.

• Facebook: https://www.facebook.com/Navient/
• Twitter: https://twitter.com/Navient.
• LinkedIn: https://www.linkedin.com/company/navient/.

About Navient Student Loan

Navient is a student loan processing center.

Navient Student Loan Headquarters Location Map