Boohoo Customer Service Number

Boohoo Customer Service Number
Category :
Address PO Box 553, Burnley, BB11 9GD
Email customerservices@boohoo.com
Website

Boohoo, the trendsetting online fashion destination, serves a youthful demographic with a dynamic selection of apparel. For assistance with orders, returns, refunds, or general inquiries, Boohoo offers several customer service options for a seamless shopping experience.

Boohoo Customer Service Number

Boohoo currently does not offer phone support. Please use the alternative contact methods provided below for all customer service inquiries.

Boohoo Email Address

Reach out to Boohoo’s customer service via Email at customerservices@boohoo.com. Whether it’s an incorrect item, import VAT query, or you need early access to exclusive offers, their team is ready to assist you.

Boohoo Help Center

Boohoo’s comprehensive FAQ page addresses many topics, from delivery charges to international returns. Visit Boohoo’s FAQ for guidance on a typical refund timeline, conditions for items with a hygiene seal, or how to use a preferred return option.

Boohoo Live Chat

Utilize the live chat feature for real-time support with Boohoo’s virtual assistant. The assistant can guide you through tracking delivery or handling faulty goods. Access this service directly via the Help Center.

Boohoo Mobile App

For a quicker checkout experience and early access to promos, download Boohoo’s mobile app. Available on both Google Play and the Apple App Store, the app also offers a convenient way to contact customer service.

Boohoo Mailing Address

For formal correspondences or to exercise your rights under the California Consumer Privacy Act, send mail to:

Boohoo
PO Box 553,
Burnley, BB11 9GD

This address also accepts notifications for the cancellation of contracts or return requests.

Boohoo Social Media

Boohoo’s social media is their primary form of contact, alongside their email address and mailing address. Through their Facebook, Twitter, Instagram, and TikTok accounts, customers can easily get in contact with a Boohoo agent to resolve account and order issues. Customers can also use Boohoo’s social media to follow them on the latest company updates and newest sales. 

For collaborations, investor relations, or to learn about Boohoo’s healthcare discount, navigate to their website’s ‘Contact Us’ section or engage through social media channels.

Who Needs to Contact Boohoo?

Customers who shop at Boohoo, an online fashion retailer, often need to contact their customer service. This includes individuals experiencing difficulties with orders, returns, refunds, and account management or who have specific inquiries about products or delivery. Additionally, potential customers seeking information about Boohoo’s products and services or those interested in collaborations and promotions may also need to reach out.

Why Would Someone Need to Contact Boohoo?

Contacting Boohoo’s customer service is necessary for a variety of reasons, including:

General Inquiries and Issues

  • Order-Related Concerns: For issues related to order placement, modifications, or cancellations.
  • Refunds and Returns: Information on Boohoo’s 28-day return policy, including conditions for returning pierced jewelry and items with a broken hygiene seal. Understanding the typical refund process and time frame.
  • Delivery Issues: Queries regarding delivery charges, import VAT, and incorrect items received.
  • Payment Queries: Assistance with issues related to payment methods, including credit card and American Express transactions.
  • Account Management: Help with account setup for quicker checkout, exclusive offers, and early access to promos.

Specific Concerns

  • California Consumer Privacy Act: Information on how Boohoo complies with this act regarding customer data and cookies.
  • Healthcare Discount: Details on eligibility and how to avail of this benefit.
  • Investor Relations: For users interested in Boohoo’s business and investment opportunities.
  • Collaborations and Promotions: Contact for potential collaborations and promotional opportunities.

Additional Considerations

  • Faulty or Unwanted Items: Procedures for returning faulty goods or unwanted items within 14 days.
  • Bank Account and Card Details: Safe handling of bank account information and card details during transactions.
  • Print and Conditions: Understanding terms and conditions, especially for international orders.
  • Website Navigation: Tips for navigating the Boohoo website effectively.
  • User Experience: Enhancements to improve the customer’s overall experience with Boohoo.

Boohoo prioritizes customer satisfaction and has established a comprehensive customer service system to address various concerns. Whether it’s a query about an order, a refund, a privacy concern, or a potential collaboration, Boohoo ensures that customers and users have multiple channels for communication and support. The key is to choose the most appropriate contact method based on the nature and urgency of your query to get timely and effective assistance.

When Should a Customer Contact Them?

Customers can reach out to Boohoo’s customer service through email and social media at any time. Response times may vary, typically within 1-2 business days for emails. The virtual assistant is available 24/7 for immediate automated assistance. For mailed inquiries, customers should anticipate longer response times.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

Boohoo’s customer service can assist with:

  • Clarifications on order status, delivery timelines, and shipping details.
  • Process returns and issue refunds, including guidance on Boohoo’s return policy.
  • Information about specific products, including size guides and material details.
  • Assistance with account management, including password resets and updating personal information.
  • Resolving payment and billing issues, including queries about promotions and discount codes.

About Boohoo

Since its inception in 2006, Boohoo has become a prominent fast-fashion retailer, offering over 30,000 products. With a revenue surpassing £856.9 million, Boohoo prides itself on providing fashion-forward clothing and ensuring customer satisfaction.

  • Address for Returns: Boohoo, PO Box 553, Burnley, BB11 9GD
  • Customer Service Email: customerservices@boohoo.com
  • Official Website: Boohoo.com
  • Contact Points: Email, Live Chat, Social Media, Mobile App
  • Services Supported: Clothing Retailer, Fashion Retailer

Boohoo Headquarters Location Map


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