EZ Pass NY Customer Service Number

EZ Pass NY Customer Service Number
Category :
Phone 800-333-8655
Address 911 Old Liverpool Rd #2, Liverpool, NY 13088
Website

For those always on the go, E ZPass New York provides a convenient toll collection system that gives customers an easy way to prepay their tolls. For customers who need to refill their payment passes, are having issues updating their account information, need tag replacements, and more, E-ZPass NY has multiple ways customers can connect with their service team, including:

E-ZPass Customer Service Number

E-ZPass NY’s customer service number can be called for account inquiries and general E-ZPass® New York information. Their customer service number provides an automated system for general concerns. Customers who wish to speak with a representative can activate the automated system’s responses to speak to a representative.

  • E-ZPass New York Customer Service Number: 800-333-8655

Customers with disabilities can call the customer service number for assistance with EZ Pass plans, account information, and payments. Customers can also use the fax number listed below to send and submit information to E-ZPass NY’s customer service team.

  • E-ZPass NY Customer Service TDD/TTY Number: 800-772-7935 
  • E-ZPass NY Customer Service Fax Number: 718-390-9772

E-ZPass NY Customer Service Mailing Address

E ZPass New York provides multiple mailing addresses, depending on the concern or issue. Customers can use the listed mailing addresses below for applications, account replenishments, violation payments, and other forms of correspondence.

  • E-ZPass NY Customer Service Center Correspondence Mailing Address: PO Box 15187 Albany, NY 12212-5187
  • E-ZPass NY Customer Service Applications and Returned Tags Mailing Address: PO Box 149001 Staten Island, NY 10314-9001
  • E-ZPass NY Customer Service Violation Payments and Inquiries Mailing Address: PO Box 15186 Albany, NY 12212-5186
  • E-ZPass NY Customer Service Account Replenishment Payments Mailing Address: PO Box 15185 Albany, NY 12212-5185

E-ZPass NY Customer Service FAQ Center

E ZPass New York’s FAQ center provides a one-stop location for all questions and concerns related to their services. Through its FAQ center, customers can learn about EZ Pass, making payments, replacing tags, using rental cars, paying violations, and other various topics. Their FAQ center covers all aspects of their business. It helps redirect people to the appropriate channels to help customers find answers to any issues they may be facing with their account plans and payments.

E-ZPass NY Customer Service Plan Descriptions

Customers wishing to learn more about EZ Pass’s available service plans can visit their plans descriptions page for further information. Their plan descriptions include their basic plan, commuter plans, resident discount plans, and pay-per-trip discount plans. Customers can fill out an application for each plan below at the bottom of the page.

E-ZPass NY Customer Service Toll Facilities

EZ Pass provides its customers with a comprehensive database of available toll facilities in each state to keep up with the latest toll rates and currently operating facilities. Customers can learn about what highways contain tolls and what highways accept E-ZPass NY by clicking on the state.

E-ZPass NY Customer Service Download Forms

Their download forms section helps customers download applications for individual and business accounts. Their page also includes download packages for forms with special vehicle listings and terms of service agreements.

E-ZPass NY Customer Service Mobile App

Customers can download E-ZPass NY’s mobile app for easy access to account information, payments, and the latest toll fees, which are available for both IOS and Android.

About E-ZPass NY

E-ZPass NY is a pioneering electronic toll collection system, significantly simplifying toll payments for New York and the tri-state area motorists. This system, established in the early 1990s by the collaborative efforts of New York, New Jersey, and Pennsylvania, allows for seamless toll payments on highways, turnpikes, bridges, and tunnels. E-ZPass NY enables customers to prepay their tolls, eliminating the need to stop at toll plazas and enhancing travel convenience.


The E-ZPass service includes features like E-ZPass Plus and offers a range of account options, including fleet accounts for multiple vehicles. The system uses an E-ZPass tag, a transponder attached to the vehicle’s windshield that is automatically read at toll plazas. Tolls are deducted from a prepaid account linked to the user’s credit card, debit card, or bank account, ensuring a smooth journey through toll roads and facilities like the Bayonne Bridge, Grand Island bridges, and MTA bridges.


For customer support, the E-ZPass NY customer service number assists with general information, account inquiries, and toll violation disputes. The customer service center also helps with toll payer advocate services, offering guidance on replenishment amounts, account balances, and unpaid tolls. Users can manage their E-ZPass accounts through the service center, addressing concerns related to charges, fees, and administrative fees.


E-ZPass NY integrates with the New York State DMV and the New Jersey Turnpike Authority, offering a streamlined process for managing toll payments, including options for automatic account replenishment. This system offers flexibility in payment methods, allowing users to choose from cash, credit, or debit card options at participating retailers. E-ZPass customers can also track their toll payments and outstanding violations and ensure their account has sufficient funds to cover toll road expenses.

 

EZ Pass NY Headquarters Location Map


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