Empower Customer Service Number

Empower allows customers to save for retirement through affordable monthly rates as a retirement plan and investment company. Empower offers financial services to help customers plan for retirement. With its investment plans, customers can get further assistance with their finances and address issues with their plans with Empower’s customer service team in the following ways.

Empower Customer Service Number

Empower customers can reach the customer support team through various phone numbers, depending on the topic. For direct customer service, customers can call the number below during their hours of operation.

Empower Customer Service Number: 800-338-4015

Hours of Operation: Monday – Friday: 6 am – 8 pm MT, Saturday: 7 am – 3:30 pm MT

Customers can also call 855-855-8005 to discuss plans to grow their personal capital or use their Empower account to access advisory services. 

Customers wishing to report fraud regarding their account or contact their participant service department can do so through the numbers listed below.

Empower Customer Service Fraud Report Number: 844-773-6797 

Empower Customer Service Participant Services: 855-756-4738

Empower also provides a customer service number for corporations with less than $50 million in assets. Customers can call the service number below for corporations with less than $50 million in assets. 

Empower Customer Service Corporate 401(k) plans: 877-694-4015

Corporations with over $50 million in assets can call the corporate 401(k) plan service number below for specialized assistance with their investment and retirement plans.

Empower Customer Corporate 401(k) plans Number: 844-465-4455

For public sector organizations, including government agencies, universities, and public schools, customers can interact with the customer service numbers listed below depending on their plan and organization type.

Empower Customer Service Public Sector Number: 800-695-4952 

Empower Customer Service Non-Government Companies Number: 877-630-4015 

Empower Customer Service Government Organizations Number: 877-630-4015

Empower Mailing Address

Customers requiring correspondence, legal disputes, claim disputes, and other forms of communication with the company can use the mailing address listed below.

Empower Mailing Address:

8515 E. Orchard Road,
Greenwood Village, CO 80111

Empower Email Address

Customers using their participant services can contact Empower through the email below for further information. All other businesses and individuals with plans through Empower must contact their customer support team through their customer service number.

Empower Email Address: Participant_services@empower.com

Empower Help Center

Empower provides multiple support centers, all organized according to their topic to help customers receive the most out of their services. Below, you’ll find a list of these support centers to gain a general idea of their purpose:

• Empower FAQ Center: Empower’s FAQ center focuses on providing the most commonly asked questions, including forgetting log-in information, requesting verification codes, and how to reach a live service representative. Their FAQ page provides a simple question-and-answer format for users looking for quick fixes to common problems.
• Empower Security Center: The security center provides customers with a page focused on data security. Through this page, users can interact with the various topics on their website to learn about security measures, including system requirements, security tips, and the latest news from their company.
• Empower Retirement FAQ Support Center: The FAQ support center contains frequently asked questions and additional resources for users regarding finance making decisions. These topics include retirement plan overviews, common customer questions, and further contact with their customer service team.

Empower FAQ Center: https://participant.empower-retirement.com/participant/#/articles/faqs

Empower Security Center: https://participant.empower-retirement.com/participant/#/articles/securityCenter

Empower Retirement Support Center: https://participant.empower-retirement.com/participant/#/articles/faqSupportCenter

Empower Mobile App

Customers wishing to keep track of their retirement plans and investments can do so through their mobile app. Customers can download their mobile app for iOS and Android devices, which they can use to contact a customer service representative regarding plan changes, account information, and other concerns.

Google Play: https://play.google.com/store/apps/details?id=com.participantmobileapp 

Apple Apps: https://apps.apple.com/us/app/empower/id1001257338

Empower Social Media

Customers can follow the company on social media to learn more about Empower. Their social media platforms can be used to gain updates regarding the company, their terms of service, and the latest news. However, customers can also use social media to contact a customer service representative for assistance.

• Empower Facebook: https://www.facebook.com/empowerretirement 
• Empower X/ Twitter: https://twitter.com/empowertoday 
• Empower Instagram: https://www.instagram.com/empowerretirement/ 
• Empower LinkedIn: https://www.linkedin.com/company/empowertoday 
• Empower YouTube: https://www.youtube.com/channel/UCFPLlGp16vPjBb-G7SnUWhQ

About Empower

Empower is a retirement and investment company with over 17 million customers, servicing over 71,000 organizations. Through this, it administers over $1.4 trillion in plan assets. Empower is a financial holding company with annual revenue of $60.6 billion. It is the second-largest retirement plan provider in the United States.

Empower Headquarters Location Map