BB&T Customer Service Number
| Category : | Banking |
| Phone | 800-226-5228 |
| Address | 200 West Second Street, Winston-Salem, NC 27101 |
| Calling Hours | 6am - 12am Monday-Sunday |
| CEOLine@BBandT.com | |
| Website | https://www.bbt.com/ |
BB&T, now operating under Truist Bank following its merger with SunTrust, continues to provide exceptional service across various financial spectrums. From everyday banking to more complex investment services, BB&T offers personalized support tailored to individual and commercial clients’ needs.
As a large financial services company, BB&T has several service lines. As a result, they have a variety of customer inquiries on a daily basis. BB&T has worked hard to create several customer service options for their clients. They want their banking, lending, and insurance customers to find quick solutions to their problems. BB&T has customer service options via both telephone and online platforms. We’ll explore their offerings in further detail below so that you can get in touch with them.
BB&T Customer Service Number
Contact BB&T’s (Truist’s) customer service at 800-226-5228 for direct assistance. This line is your conduit to a suite of services, from banking and checking account queries to many insurance product information. For specialized services such as credit card support or EasySend transactions, additional dedicated lines are available:
- Credit Cards: 800-476-4228
- EasySend: 866-785-3714
- Insurance Claims: 800-990-4228
Customer service is accessible from Monday to Sunday, 6:00 am to 12:00 am EST.
BB&T Online Contact and Email Support
While BB&T does not offer a direct email for general queries, customers can log into their accounts to message the customer care team, with a guaranteed response within 48 hours. For complaints, BB&T has provided an email address, CEOLine@BBandT.com. The contact page also facilitates inquiries through a secure online platform.
BB&T Physical Mail Correspondence
For those who prefer to contact BB&T via traditional mailing services, you can send mail to their company headquarters in Winston-Salem, North Carolina. Their full mailing address is provided below:
200 West Second St.
Winston-Salem, NC 27101
BB&T Digital Customer Support Tools
BB&T has a basic customer support website to help their clients solve everyday problems. BB&T prefers you to contact their customer support team via telephone if you have a significant problem. Their customer support website can provide some necessary answers to common issues. It’s also a great resource if you need to find routing numbers for your accounts. The comprehensive portal can be accessed at BB&T’s customer support site.
Engage with BB&T on Social Media
If you would like to contact BB&T via their social media channels, you’ll be pleased to know they have accounts on most major networks. BB&T prefers you to send them a direct message via their website or call them on their helpline, but they do respond to customer inquiries on their social media platforms. BB&T also uses its social media accounts to notify customers about special deals or issues with their services. Links to BB&T’s social media accounts are provided below:
Who Needs to Contact Bb&t Customer Service?
Customers of BB&T, now part of Truist Bank, including individuals, any consumer small business, and communities who utilize their financial services and products, may need to contact customer service. This includes those with accounts at BB&T, Truist Securities and Truist Investment Services users, and customers needing information on insurance products and retirement planning. It’s also relevant for those requiring legal advice, help with checks, or general financial consultations.
Why Would Someone Need to Contact Them?
Customers might need to contact BB&T for various reasons, such as account inquiries, problems with credit cards, reporting lost or stolen cards, understanding service marks, and seeking assistance with online banking services. Additionally, they may need guidance on using advanced book search tools on the BB&T website, understanding disclosures, making retirement plans, or changing personal details linked to their accounts.
When Should Customers Contact Them (Operating Hours for the Different Cs Channels)?
Customers should contact BB&T during their daily phone service hours, which are 6:00 am to 12:00 am (EST). Customers can expect a response within two to three working days for email and contact form communications.
What Questions/services/problems Can the Customer Service Options Help With?
BB&T Customer Service can assist with various banking and financial services queries, including account management, credit card issues, loan inquiries, insurance claims, and advice on retirement and investment services. They can also provide help with technical problems related to online banking and mobile app services.
What Would Be Helpful to Know?
In addition to the customer service contact points, BB&T, as part of Truist Bank, offers a primary customer support website at https://www.bbt.com/sites/mobile/customer-service/default.page, which can help solve common issues and answer frequently asked questions. BB&T has a significant presence on social media platforms, including Facebook, Twitter, LinkedIn, and Google+, sharing updates and information about their services. BB&T, founded in 1872, has a long history and is considered one of the nation’s oldest financial institutions. After merging with Truist, BB&T continues offering its customers comprehensive financial solutions, adapting to the latest economic trends and customer needs.
About BB&T (Truist)
With roots dating back to 1872, BB&T has established itself as a trusted regional financial institution, now part of the Truist Financial Corporation. BB&T operates over 2,000 branches across 15 states, providing a comprehensive range of financial products, including deposit accounts, annuities, and a significant insurance presence. As a Member of FDIC, Truist upholds the highest banking safety and service excellence standards.
