BNSF Customer Service Number

Whether shipping across the expansive BNSF Railway network or needing assistance with rail service queries, BNSF’s customer support channels are designed to provide swift and accurate solutions. As North America’s leading freight rail network, BNSF is equipped to handle various inquiries, from track maintenance to intermodal service needs.

BNSF Customer Service Phone Number

You can contact the BNSF customer service numbers for help with any issues or questions you have. Only use the emergency number in the case of an emergency.

• General Customer Service: 888-428-2673
• Emergency Hotline: 1-800-832-5452 (available 24/7 for urgent issues)

BNSF Online Contact Form

For non-urgent inquiries, use the online form to reach BNSF officials and receive email support. This is a great option if your question isn’t urgent or if you need to attach documentation.

BNSF Contact Form: Contact Us Form

BNSF Mailing Address

In the event you need to physically mail something to BNSF, you can send letters to their Fort Worth headquarters for matters requiring formal documentation.

BNSF Mailing Address:

2650 Lou Menk Drive,
Fort Worth, TX 76131

BNSF Customer Support Site

Answers to common queries are available at BNSF FAQs. You may be able to find answers faster here than by calling the company.

BNSF Social Media

Engage with BNSF and stay informed about the railway network’s updates:

• Facebook
• Twitter
• LinkedIn
• Instagram

Who Needs to Contact BNSF Railway Company?

Individuals and businesses interacting with BNSF Railway, especially those involved in shipping or receiving freight, need to contact BNSF. This includes shippers, logistics companies, and residents living near BNSF rail lines who may need to report issues or request information.

Why Would Someone Need to Contact Them?

Reasons for contacting BNSF include:

• Inquiries about freight shipping services and intermodal service.
• Reporting issues related to rail tracks or train operations.
• Requesting information about the railway network and rail service schedules.
• Queries about specific shipments, including containers and industrial goods.
• Discussing real estate and maintenance concerns near BNSF railway lines.
• General customer service inquiries.

What Kind of Questions Can the Customer Service Options Help With?

BNSF customer service can assist with:

• Details about freight services, including agricultural, energy, consumer products, and housing materials.
• Information on BNSF’s core network and train schedules.
• Assistance with intermodal facility services.
• Reporting issues related to train crews, track maintenance, or railway safety.
• Queries about BNSF shipments, capacity, and traffic.

What Would Be Helpful to Know?

• BNSF is a major player in North America’s freight and railroad industry, offering extensive intermodal service across the United States.
• The company is known for its commitment to safety and positive train control technology implementation.
• BNSF plays a crucial role in surface transportation and is an industry leader in efficiently moving consumer and industrial goods.
• The railway’s operations significantly impact various sectors, including agriculture, coal, and consumer goods distribution.
• BNSF is active in key locations like Kansas City, San Bernardino, and Southern California.
• The company works closely with shippers and partners like Union Pacific and Montana Rail Link to optimize freight movement.
• BNSF’s customer service is essential for maintaining its reputation as a reliable and responsive railway network.

About BNSF

BNSF Railway, rooted in the Burlington Northern and Santa Fe Railways legacy, operates at the heart of the United States’ rail network. With its central hub in Fort Worth, Texas, BNSF is a crucial transportation artery for consumer and industrial goods, including intermodal containers, coal, and housing materials. As an industry leader in implementing Positive Train Control and other innovative rail technologies, BNSF remains committed to the safety and efficiency of its vast rail service.

BNSF’s dedication to customer service is evident in its various support channels, ensuring that your concerns and needs are addressed with the utmost attention, whether you are a customer, shipper, or resident near the BNSF core network.

BNSF Headquarters Location Map