CHAMPVA Customer Service Number

If you are a veteran or dependent who uses benefits from the Department of Veterans Affairs, then it’s great to know that there is a CHAMPVA customer service number reach if you need assistance. You may need to speak directly to a customer service representative if you have questions or concerns regarding your VA benefit information. You can also reach CHAMPVA and the VHA Office online on the Department of Veterans Affairs website or reach out to them on social media. If you want more information on CHAMPVA and the customer service options available, check out the rest of this article!

CHAMPVA Customer Service Number

If you need to contact the Department of Veterans Affairs regarding CHAMPVA, you can reach their customer service call center Monday through Friday from 8:05 am to 7:30 pm EST. The number is 1-800-733-8387.

Speaking to a live person is your best option if you have a specific question regarding your benefits. There are also self-service options to help assist you over the phone. These include:

Eligibility, Other Health Insurance (OHI) Coverage, and Claims Interactive Voice Response System: 800-733-8387 

At this number, someone is available 24 hours a day, seven days a week. This number can also be used to order any VA form or application you need for CHAMPVA benefits. You can also check the eligibility status of a beneficiary or payment of a CHAMPVA claim through this phone number. You must have the beneficiary’s Social Security number and tax ID information on hand to access their information.

Eligibility/Claims Status Inquiry: 800-845-6592

CHAMPVA Customer Service Number: 1-800-733-8387

CHAMPVA Email/Contact Form

There is not a specific email address to contact the CHAMPVA division. However, you can fill out a form online to inquire about your CHAMPVA benefits, leave a comment, or submit any other feedback you want to share here: https://iris.custhelp.va.gov/app/ask.

There is no registration required to submit a question through the form. However, you may find it helpful to use your account to track your inquiries and keep a record of your communication with CHAMPVA. If you need to see the status of your submitted inquiry, you can search for it on this page using your reference number.

Current CHAMPVA beneficiaries can use the Customer Engagement Portal to view payments with the Department of Veterans Affairs, view a CHAMPVA claim or invoice, or contact the VA about any issues with these topics by email or at 1-877-353-9791.

CHAMPVA Mailing Address

If you would prefer to contact CHAMPVA via the postal service for questions or concerns about your health benefits, claims, or billing information. You can also use this address to return your VA form and other official correspondence to CHAMPVA. You can reach them at the following mailing address:

CHAMPVA Mailing Address:

CHAMPVA
P.O. Box 469063
Denver, CO 80246-9063

CHAMPVA Customer Support Website

Contacting the Department of Veterans Affairs directly can help you access more information about CHAMPVA. Through CHAMPVA customer care, you can find information on how to get VA health care and how CHAMPVA works with your Medicare Advantage Plan, including Medicare parts A and B. They can help you find health insurance for your family members or yourself and how to get a CHAMPVA supplement to help with your coverage. You can inquire about your benefits and the program here: https://iris.custhelp.va.gov/app/ask.

You can also use the contact section on CHAMPVA here: https://www.va.gov/COMMUNITYCARE/programs/dependents/champva/index.asp#contact

This site will let you know customer service phone numbers, access links, and customer service hours for the Department of Veterans Affairs and specific customer care departments within it. While the general customer service number will refer you to the correct department, you may find it more efficient to search for the applicable department on this page first.

Before you contact CHAMPVA by phone or contact form, the customer support website has an FAQ section that may help you. If you have a general question about CHAMPVA, its benefits, or your eligibility, check the FAQ for answers first here: https://www.va.gov/COMMUNITYCARE/programs/dependents/champva/CHAMPVA-faq.asp 

CHAMPVA Social Media

CHAMPVA is run by the Department of Veterans Affairs, so the social media platforms they use are focused on that specific department. CHAMPVA is just one of the programs they offer. They have videos with explanations of benefits on YouTube. Facebook, Twitter, and the department’s blog serve as excellent resources for individuals to reach out and ask questions about their CHAMPVA coverage and benefits. They are also a great educational tool for those who are unaware of the program, need to acquire health benefits, or want to learn about their CHAMPVA eligibility. Social media is an excellent way to find customer service at your fingertips.

• CHAMPVA’s Facebook: https://www.facebook.com/VeteransAffairs
• CHAMPVA’s X/ Twitter: https://twitter.com/DeptVetAffairs/
• CHAMPVA’s Blog: https://www.blogs.va.gov/VAntage/
• CHAMPVA’s Flickr: https://www.flickr.com/photos/VeteransAffairs/
• CHAMPVA’s Instagram: https://www.instagram.com/deptvetaffairs/
• CHAMPVA’s YouTube: https://www.youtube.com/user/DeptVetAffairs

About CHAMPVA

CHAMPVA stands for the Civilian Health and Medical Program of the Department of Veterans Affairs. CHAMPVA is a medical program that gives federal benefits to veterans, dependents, and survivors. CHAMPVA helps veterans access everything from primary health care to emergency medical care by supplementing their payments for health coverage. The comprehensive VH healthcare program shares the cost of covered healthcare services and supplies with eligible beneficiaries. The program is based in Denver, Colorado, and is administered by the Veterans Health Administration Office of Community Care. CHAMPA covers most health care that is medically and psychologically needed and fulfills the minimum essential coverage requirement as part of the Affordable Care Act. Pharmacy benefits such as Meds by Mail are also included for medication delivery to the home. A guide is offered to those who have CHAMPVA eligibility for full benefits.

CHAMPVA Headquarters Location Map