ComEd Customer Service Number

The modern standard of living includes reliable power sources, which is ComEd’s specialty. If you live in northern Illinois and get your power through ComEd, you should know how to contact them if you have problems with a utility bill, questions about your service, or need to report a power outage or downed power line. Fortunately, the ComEd customer service number is there to help you.

ComEd Phone Numbers

ComEd offers several different phone numbers for specific types of service. The emergency response department is staffed 24/7, proving the company’s dedication to safety.

ComEd Customer Service Number: 1-800-EDISON-1 (1-800-334-7661)

Another way to report an outage is by texting OUT to 26633. Whichever method you choose, remember to stay far away from any downed power lines.

While the general customer service number is great for emergencies, you can also call it for day-to-day issues, like updating your personal information or asking about clean energy options. You can reach a customer service rep about those issues between 7:00 am and 7:00 pm They even have reps who collectively speak over 100 languages to better assist their customers.

ComEd also cares about its commercial and residential customers who prefer to speak Spanish specifically. If that’s you, call the number below between 7:00 am and 7:00 pm

ComEd Customer Service Number, Spanish: 800-955-8237 or 800-95-LUCES

Many residential customers prefer to pay their electricity bills over the phone. Here’s the number to call for that.

ComEd Residential Payments By Phone: 800-588-9477 

If you’re running a business that relies on ComEd for its energy, there’s a different number you should use when you need assistance. This department is open from 7:00 am to 7:00 pm as well.

ComEd Business Customer Service: 877-426-6331 or 800-4-ComEd-1 

Some customers struggle with financial difficulties, for which ComEd offers assistance programs. If you have questions about qualifying or using these programs, here is the number you should call.

ComEd Financial Assistance: 888-806-2273 or 888-806-CARE

For those who need it, ComEd supplies a TTY number. 

ComEd TTY: 800-572-5789

Do you use ComEd’s Smart Meter to control your electricity usage and save money on utilities? Call the number below if you have any questions or concerns about it.

ComEd Smart Meter Customer Service: 866-368-8326

ComEd Online Support

ComEd does not have an email address listed to customer service. However, chances are you could find the answers to most of your questions or concerns through their website. Check out their FAQ and support page to see if your issue is addressed there.

ComEd FAQ and Support Page: https://www.comed.com/MyAccount/CustomerSupport/Pages/ContactUs.aspx

Don’t see any information about your problem or inquiry? Log into your account and submit an online request form detailing your specific needs so that the customer service team can provide you with tailored assistance. You can even upload documents that offer clarification about your issue. Just remember that you may have to wait up to 10 business days to receive a response about a non-emergency request. 

ComEd Online Support Request Form: https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx 

ComEd Mailing Address

ComEd has two mailing addresses. If you need to mail something to the company, choose the address that best suits the nature of your inquiry.

ComEd Mailing Address for General Customer Service Issues:

ComEd Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379

ComEd Mailing Address for Billing Issues:

ComEd
P.O. Box 6111
Carol Stream, IL 60197-6111

ComEd Social Media Accounts

ComEd has an active social media team that posts regularly. By following them, you can stay updated on developments with the company. You may also find answers and solutions to questions and problems you may not have even known you had!

• ComEd Instagram: https://www.instagram.com/comed/
• ComEd Twitter: https://twitter.com/ComEd
• ComEd Facebook: https://www.facebook.com/ComEd
• ComEd LinkedIn: https://www.linkedin.com/company/comed
• ComEd YouTube: https://www.youtube.com/user/CommonwealthEdison/ComEd

About ComEd

ComEd, which is short for Commonwealth Edison Company, is a proud subsidiary of Exelon, one of the largest energy suppliers in the United States. Focusing specifically on delivering energy services to customers in northern Illinois, the company is headquartered in downtown Chicago and is responsible for powering nearly 70% of the state’s population. ComEd is dedicated to helping customers manage their electricity usage and electrical bills by investing in technology and the community.

ComEd Headquarters Location Map