Experian Customer Service Number

Experian is a credit-reporting service that offers Experian consumer services via a dedicated customer service number. If you require a credit report, want to sign up for one of the company’s credit-reporting services, need help checking your credit file or updating your personal information, or are concerned about identity theft, you can call Experian’s customer service number or one of their many other customer contact methods for help.

This guide will show you how to find each contact method and detail when you might want to use one form of support over another so that you can quickly get the help you need to better understand your credit and take advantage of Experian’s credit services, like Experian CreditLock and Experian Smart Money.

Experian Customer Service Number

If you are a current Experian member and have questions about your account, you can contact the Experian customer service number to get the information you need. This number is recommended if you were denied credit and want to check on your credit report, are concerned about identity theft or fraud using your Social Security number, or have any other questions regarding Experian’s services, like Credit Tracker, CreditWorks, or Triple Advantage. You will be required to select from a range of menu options. Make sure you select the correct one so that you speak to a representative from the correct department. Estimated wait times are 1-5 minutes, depending on the time of day.

Experian Customer Service Number: 1-866-617-1894

Hours of Operation: 6 am to 8 pm PST, Monday through Friday; 8 am to 5 pm PST, Saturday and Sunday

Experian Customer Service Number for Identity Theft Issues: 1-888-397-3742

Hours of Operation: 24/7

Additional contact numbers for customers outside of the United States are shown below.

• UK: 
  • 0800-013-8888 for CreditExpert members 
  • 0344-481-0001 for ProtectMyID members.
• Ireland: 01-8469200
• New Zealand: (64) 9-927-4611
• Australia: (61) 3-8622-1600

Experian Contact Form

Experian has an online contact form for those who wish to file a credit report dispute based on credit report information from a major credit bureau. To fill out the form, visit https://www.experian.com/disputes. Then select the menu item “Start a new dispute online” to bring up an online form requesting your personal information and the details of the dispute. You must also upload relevant documents so Experian has enough consumer information to settle the dispute with the appropriate credit reporting agency.

Once you have filled in the form and uploaded your documents, you will receive instant confirmation that your dispute has been lodged. From there, Experian will begin its dispute process with the credit reporting agency, and you will receive an email notifying you of the outcome, which usually happens within 30 days.

The company also has an online form for those who wish to add a credit freeze to their account. A security freeze helps prevent credit cards or loans from being approved in your name without your consent, which can happen if someone gets a hold of your Social Security number or personal information needed to apply for a new credit account. To request a credit freeze, visit https://www.experian.com/freeze/. You will need to log into your Experian membership account and select the “Add a security freeze” menu option, followed by the “Apply online” option. This will take you to an online contact form where you must enter your details. Once the form is submitted, the security freeze should take effect almost immediately, and you will be notified of this by email.

Experian Mailing Address

Should you need to dispute a credit report, get more information for a fraud alert you received, or send documents to Experian that they requested during a previous contact, you can do so by emailing the company at the following address. Be sure not to send any personal information via mail that wasn’t specifically requested by Experian. 

experian.com

Attn. Customer Care

PO Box 2390

Allen, TX 75013

Experian Customer Support Website

If you want to find out what is a good credit score, how to improve a credit score, or answers to other related questions, visit Experian’s customer support website. At the top of the page, you will see a search bar that you can use to find answers to your specific question, or you can browse the available topics to learn more about credit monitoring, what to do if you receive a fraud alert, the difference between your credit score and FICO score, and more. The page also lists different ways to contact Experian should you need more help.

Experian Customer Support Website: https://www.experian.com/help/ 

Experian Mobile App

Experian offers a mobile app for consumers to check on their Experian account and credit history no matter where they are. Whether you have a free account or an Experian membership, you can use the app to learn more about bad credit, sign up for Experian CreditLock and other services, see how your credit card debt affects your current credit score, or browse Experian’s suggestions to improve your credit score. The app is available for free on the App Store and Google Play.

Experian Mobile App on Google Play: https://play.google.com/store/apps/details?id=com.experian.android

Experian Mobile App on the App Store: https://apps.apple.com/us/app/experian/id1087101090 

Experian Social Media Accounts

You can check out Experian’s social media pages to learn more about the company and their credit services. Experian frequently posts help articles for their social media followers to learn more about using a credit and debit card responsibly, understand the Fair Credit Reporting Act, and discover why identity theft insurance can be helpful for most consumers. You can also contact Experian via their social media channels if you have general questions or specific information about your Experian credit account and would rather use a different mode of contact than the Experian phone number. 

• For Facebook, visit https://www.facebook.com/experian/
• For X/Twitter, visit https://twitter.com/Experian_US 
• For YouTube, visit https://www.youtube.com/experian 
• For Instagram, visit https://instagram.com/experian 

About Experian

Experian is a credit service that collects and analyses financial data from each major credit bureau on over 1 billion people. The company provides consumers with credit offers, suggestions to improve their credit, and assistance with avoiding and comparing fraud. They also offer businesses credit-risk solutions and fraud prevention services. 

The company was founded in 1996. Today, Experian employs around 17,000 people in 37 countries and had an annual revenue of $6.619 billion in the 2023 fiscal year. 

 

Experian Headquarters Location Map