Golden 1 Customer Service Number

If you have a Golden 1 bank account, loan, or credit card, you might need the Golden 1 customer service number at some stage. Golden 1 is one of the most popular credit unions in California. The company provides a vast range of financial services to its members. Money is a serious business, so Golden One Credit Union must have a strong customer service department to help its members if any problems arise. You wouldn’t want to work with a credit union that doesn’t value your peace of mind.

Fortunately, Golden 1 has plenty of options when it comes to customer service. Let’s take an in-depth look at the various customer service points of contact available at Golden 1!

Golden 1 Customer Service Number

As with any company, the best way to contact Golden 1 is to call during customer service hours. You can talk to the Golden 1 corporate office about current loans, past loans, open accounts, savings accounts, credit cards, online banking or mobile banking issues, applications, and more. This is the quickest way to contact the customer care representatives you need.

Golden 1 Customer Service Number: 1-877-465-3361

Support Hours: Monday – Friday: 7:30 am to 7:00 pm; Saturday: 9:00 am to 5:00 pm

Golden 1 Email/Contact Form

If you prefer to contact customer care via email, you can send questions and queries using the Golden 1 contact form. While there is no direct email to contact Golden 1, the contact form allows you to submit questions and receive an email response. Visit the link below and enter your details – make sure not to enter any account information or social security numbers in the query box.

Golden 1 Email Contact Form: https://www.golden1.com/email-us

However, Golden One Credit Union has a specific email address you can use in cases where you suspect a bad actor is involved in phishing attempts. If you suspect this is the case, you can reach out to reportphishing@golden1.com

In other cases, you can use the contact form to submit complaints, ask for assistance, check terms and conditions, inquire about membership, and get additional information on Golden 1 Credit Union services. Golden 1 aims for a one-business-day turnaround time for their contact form.

Golden 1 Mailing Address

If you prefer to discuss your situation via snail mail, send a letter to the head office of Golden 1 in California. While the internet has made it much easier to send messages to companies instantly, some people still prefer to use traditional mail. 

Golden 1 Corporate Mailing Address:

Golden 1 Credit Union
P.O. Box 15966
Sacramento, CA 95852-0966

This address is for new members and general inquiries. 

If you are experiencing other issues that require communication, the bank offers alternative mailing addresses for you to contact.

Credit Card Payments:

Golden 1 Credit Union
P.O. Box 15318
Sacramento, CA 95851-0318

Mortgage Payments:

Golden 1 Credit Union
P.O. Box 7168
Pasadena, CA 91109-7168

Loan Payments, Home Equity Payments, and Deposits:

Golden 1 Credit Union
P.O. Box 15249
Sacramento, CA 95851-0249

Proof of Vehicle Insurance:

Golden 1 Credit Union
P.O. Box 15151
Sacramento, CA 95851-0151

Overnight Shipments: 

Golden 1 Credit Union
8945 Cal Center Dr.,
Sacramento, CA 95826

Golden 1 Customer Support Website

Sometimes, it’s nice to skip calling the customer service number when you need help. Golden 1 has set up a customer support website to help you better understand common topics and issues. Most of the answers to common problems are on their FAQ page. This should be your first stop if you have issues with your Golden 1 account, loan, or credit card.

Topics include contacting Golden 1, payment authorization forms, community suite, credit card forms, direct debit forms, routing number information, and finding account numbers.

Golden 1 FAQ Page: https://www.golden1.com/Search/Ask..

Golden 1 Social Media

If you want to contact the Golden 1 center without using the previously mentioned contact points, you can send direct messages to their social media accounts. While Golden 1 doesn’t recommend this as the best form of communication, the credit union does recognize the importance of interacting with customers on their social media platforms:

• Golden 1 Facebook: https://www.facebook.com/golden1cu/
• Golden 1 Twitter: https://twitter.com/golden1cu
• Golden 1 LinkedIn: https://www.linkedin.com/company/the-golden-1-credit-union

About Golden 1

Golden 1 is a California-based credit union that provides financing and other financial services for its customers. The company operates 80 branches throughout the state – at present, they only work with individuals in California. The company employs over 1,500 people and possesses around $10 billion in assets. Golden 1 first began business in 1933.

Golden 1 is currently the second-largest credit union in California. Donna Bland is the CEO of Golden 1.

Golden 1 Headquarters Location Map