MBTA Customer Service Number

The MBTA customer service number is your connection to an extensive public transportation network with a history of over 200 years. If you live anywhere in Massachusetts, the odds are good that you rely on MBTA or one of its services to make your commute. If you’re moving to the area, be sure to connect with this company to guarantee you get all the support you need to get around your daily commute. 

MBTA Customer Service Number

Do you need to check up on your CharlieCard? Wondering whether you qualify for a reduced fare pass? Need to recharge your transport card or find out what route you need to take to get to your destination? Pick up the phone and call the MBTA customer service team. They help thousands of customers reach their destinations every year.

MBTA Customer Service Number: 1-617-222-3200 or 1-800-392-6100

MBTA Mailing Address

Boston has played an essential role in much of the history of the United States, especially in the early days of colonization and the American Revolution. 

MBTA Mailing Address:

MBTA
240 Southampton Street,
Boston, MA 02118

MBTA Email Address

If you fill out the form at the top of the page provided below, you’ll get contacted back if you click the “I’d like a response from the Customer Support team” checkbox. 

MBTA Email Address: https://www.mbta.com/customer-support

MBTA Customer Support Website

Want to know if your vehicle qualifies to use the MBTA Ferry? Are you looking for information about MBTA and accessibility for those traveling with special needs? Maybe you’re a bicyclist wondering what accommodations MBTA has for your two-wheeled conveyance. The customer support site has information on this and other concerns, including reduced fares, CharlieCard, and Pass Programs.

MBTA Customer Support Site: https://www.mbta.com/customer-support

MBTA Blog

Do you need to know when train and bus routes are being switched off for maintenance? Want to know if your ferry is still making the transit route during extreme weather? Maybe you want to see how the schedules will change in the coming year. The MBTA Blog contains comprehensive information like this related to all aspects of MBTA’s service.

MBTA Blog: https://www.mbta.com/news

MBTA Mobile App

Don’t waste time searching around the website for information about your route. Instead, you can check into this convenient mobile app and get notifications about everything related to your trip. From buying monthly tickets to knowing when your ride will be delayed, the MBTA Mobile App is your solution.

• iOS: https://itunes.apple.com/us/app/transit-bus-subway-times/id498151501?mt=8

MBTA Social Media

Want to get regular notifications when various routes are being delayed due to weather or other issues? Is the MBTA a regular part of your commute, and you need to know when new routes are added or when there are changes to your daily schedule? Sign up with the MBTA social media channels to get information about your mass transit solution.

• Twitter: https://twitter.com/MBTA

Who needs to contact MBTA Customer Service?

Residents and visitors within Massachusetts likely need to reach out to the Massachusetts Bay Transportation Authority (MBTA) for assistance with navigating the extensive public transportation network that serves the Greater Boston area. Whether you’re a daily commuter relying on the MBTA for your work commute, a student attending one of the numerous educational institutions in the area, a tourist visiting iconic landmarks like Fenway Park, or someone moving to Massachusetts and planning to use public transit, the MBTA customer service is your go-to resource for information and support.

Why Would Someone Need to Contact Them?

Individuals might need to contact MBTA for a multitude of reasons, such as:

• CharlieCard Inquiries: For questions about obtaining, recharging, or replacing a CharlieCard.
• Reduced Fare Passes: To find out the eligibility criteria for reduced fare passes and how to apply.
• Route Information: To plan trips efficiently with the latest updates on bus, subway, and commuter rail routes, including the Green Line or Silver Line services.
• Accessibility Services: For information on MBTA’s system-wide accessibility options for individuals with disabilities.
• Emergency Contacts: In case of immediate concerns related to safety, security, or service disruptions.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

The MBTA customer service can assist with a range of queries and issues, including:

• Scheduling and Route Changes: Updates on the schedule changes for all services, including subway lines like the Orange and Blue Line and Commuter Rail connections to North Station and South Station.
• Fare and Pass Information: Details on fares, obtaining monthly passes, and understanding ticket options.
• Lost and Found: Assistance with items lost on MBTA services or stations.
• Feedback and Complaints: A channel for customers to share their experiences or report problems with MBTA services or personnel.
• Emergency and Safety Issues: Reporting safety concerns, such as railroad crossing gate issues, directly to transit police or MBTA staff.

About MBTA

The Massachusetts Bay Transportation Authority was established over two centuries ago during the golden age of rail. One of the nation’s oldest railroads started as a stagecoach in 1793 and eventually evolved into a horse-drawn rail line in 1856. In short order, 20 more lines were created in and around the Boston area. Finally, these lines were consolidated to help regulate fares and reduce the competition occurring at the time. Throughout its history, it would evolve to include streetcars and buses, increasing and continuing to serve Massachusetts’ transportation needs. Today, the organization operates 1,193 miles of tracks, rail, and bus routes.

MBTA Headquarters Location Map