RBFCU Customer Service Number

The RBFCU customer service number is there if you need the support team’s assistance with any of your RBFCU financial services or products. Many people sometimes need to take out personal loans or credit cards at low-interest rates. That’s where a credit union comes in handy, and not many shine like the Randolph-Brooks Federal Credit Union, often called RBFCU for short. Operated under the authority of the NCUA–or the National Credit Union Administration–this highly reputable financial institution supports nearly a million members with its branch locations offering full-service banking services. RBFCU members account for almost $14.77 billion worth of assets, making it the eleventh-largest credit union in the United States. It easily stands as the largest credit union in Texas. 

You’ll need to know how to contact the customer service team to make the best possible use of your RBFCU membership. Read on to learn all the ways that you can reach them.

RBFCU Customer Service Number

The RBFCU customer service department seeks to provide personalized service to all its members. By calling them, you’ll get thorough and efficient assistance with anything you need, whether updating your personal information, opening a free checking or savings account, taking out auto loans, making payments, reporting lost cards, identity theft, or other urgent issues. If you’re trying to get your company off the ground, the team will even help you apply for business loans. Get started by calling the number below.

RBFCU Customer Service Number: 1-800-580-3300

Customer support representatives are available to answer that number Monday through Friday from 8:00 a.m. CST to 6:00 p.m. CST and Saturday from 8:00 a.m. CST to 4:00 p.m. CST.

RBFCU Mailing Address

It’s still common for banks and credit unions to resolve many matters by mail, mainly if they involve investor relations, legal disputes, business services, loan payments, or formal complaints. If that’s how you want to contact RBFCU, they accept mail at the following address.

RBFCU Mailing Address:
RBFCU
P.O. Box 2097
Universal City, TX 78148-2247

RBFCU Email Address

There are several advantages to contacting the customer service department by email. For example, you’ll be able to refer back to your written exchanges to remind yourself about details from your discussion. You can also attach documents that the department might need to fix your issue, in addition to replying whenever and wherever you’d like. As long as your problem or question isn’t urgent, use the following email address to get the assistance you need. However, to keep yourself safe, don’t provide any sensitive information, such as your social security number, unless specifically instructed.

RBFCU Email Address: memberservices@rbfcu.org

RBFCU Website Support

To further assist their members, RBFCU maintains a few online libraries filled with helpful information to help you understand their financial products and services. They may be able to answer any question you have about how they can help you with online banking, business accounts, real estate services, credit score improvement, and much more. Follow these links to see if they help you.

RBFCU FAQ Page: https://www.rbfcu.org/learn/faqs

RBFCU Educational Resources: https://www.rbfcu.org/learn/educational-resources 

Another great online resource is the company’s contact page. Not only does it contain even more specific contact information for a variety of offices and departments, but there are additional links to articles that you may find useful for learning about the financial services available to you. If all you need to know is the union’s routing number, you’ll see that there as well.

Plus, in case you still need guidance after looking through these archives, the contact page features a box labeled “Search & Chat.” This allows you to start a live chat with a customer service representative during their office hours.

RBFCU Contact Page: https://www.rbfcu.org/contact-us

Are you a current or aspiring business owner? RBFCU has representatives who are specifically trained to help you. If you’d like, fill out an online support request form tailored to ask for assistance with issues that are common to business owners. Your secure message will be forwarded to the most appropriate person, and you can accept them to respond within 48 hours.

RBFCU Business Support Request Form: https://www.rbfcu.org/business/business-services/contact-us-form 

RBFCU Mobile App

In today’s fast-paced world, mobile banking is an indispensable convenience, so consider downloading the RBFCU mobile app. It’s an essential tool for conveniently managing your online banking account. Whether you need to check your balance, transfer money, track your spending, make a mobile deposit, or review your fees, the app makes it all simple. Even the customer service team is accessible easily from inside the app. Download the app and sign in now to see what a game-changer it is.

Google Play: https://play.google.com/store/apps/details?id=org.rbfcu.olb.mobile 

Apple: https://apps.apple.com/us/app/rbfcu/id1445104238

RBFCU Social Media

Since the RBFCU is constantly evolving to keep up with financial trends to support and educate its members, you would benefit from following the company’s social media accounts. They post regularly about news within the company and industry. You can also receive tips about managing your money and increasing your financial stability. If you have questions about any of their posts, feel free to ask via comments or instant messages; the customer service team will often reply. 

• RBFCU Facebook: https://www.facebook.com/rbfcu 
• RBFCU Twitter: https://twitter.com/rbfcu 
• RBFCU Instagram: https://www.instagram.com/rbfcu/ 
• RBFCU LinkedIn: https://www.linkedin.com/company/randolph-brooks-federal-credit-union 
• RBFCU YouTube: https://www.youtube.com/rbfcu

About RBFCU

The Randolph Federal Credit Union was first opened over 70 years ago by a group of nine members with a total of $45 in deposits. Less than a month later, on October 6th, 1952, its charter to become a federal credit union was approved. In 1959, the union opened its membership to Brooks Air Force Base, leading the company to change its name to Randolph-Brooks Federal Credit Union in October 1961. The union experienced even more significant growth in 1995 when it merged with the Central Texas Catholic Credit Union. By now, it is a trusted financial partner for millions whose loyalty was rewarded with credit cards that offer 2% cash back in 2019.

Customer Service Number: 1-800-580-3300 

Mailing Address:
RBFCU
P.O. Box 2097
Universal City, TX 78148-2247

Website: https://www.rbfcu.org/ 

Contact Points: Phone, Email, Social Media 

Services Supported: Banking, Loans, Credit Cards

RBFCU Headquarters Location Map