StockX Customer Service Number

StockX is an e-marketplace that provides an auction house to connect buyers and sellers. Since its initial entrance into the marketplace, it has expanded its product line. They’ve recently announced the ability to exchange NFTs on their platform. They provide support for their customers through the following venues:

StockX Customer Service Number

While it’s possible to get support through this avenue, you need to request a phone call from them. However, their messenger option is probably a better choice. To request a phone call for Buyer assistance, log in to your StockX account and visit our Help Center.

• Customer Service Number: Request a Phone Call
• Phone support is available to all US-based StockX users with a valid US Billing address from 9 am to 5 pm ET, Monday through Friday. 

StockX Live Chat

StockX provides a Live Chat option for those looking for interactive assistance. The hours of operation of their live chat line provide ample opportunity to contact them. No matter how varied your schedule or what part of the world you’re in, you should have no trouble reaching them. Contacting their staff does require you to have a StockX account. You must be logged into this account to speak to a Live Chat representative.

Live Chat Hours Are As Follows: Mon-Fri: 9:00 am – 9:00 pm (ET), Sat-Sun: 10:00 am – 6:00 pm (ET)

StockX Help Center

The StockX help center is a comprehensive guide to any questions or concerns regarding this company. You can browse through the most commonly asked questions and the newest help articles released. Information is available on almost any topic related to using StockX. This list includes buying and selling, product verification and guidelines, payments, shipping, and more. You can connect with their Live Chat if you don’t find the answer you’re looking for through their Help Center.

StockX Help Center: https://stockx.com/help/home?contactsupport=true 

StockX Mobile App

The StockX Mobile App is designed to provide convenience when interacting with the StockX platform. You can list items, purchase ones that are listed, and manage your account all through this handy platform. While you can access their help center through your mobile device, it is not intrinsically part of the mobile app itself.

StockX Social Media

In addition to providing a platform for buyers and sellers to connect, the StockX social media pages support their customers.

• Facebook: The StockX Facebook page utilizes Facebook Chat to provide access to support. Initiating a support request will prompt you to indicate if you have a new case or provide a case number if it’s an existing case. You will then be connected with a team member to address your concern.
• Twitter: While this platform provides a degree of interactivity, it isn’t the best choice for connecting with support staff. You can follow them and tag them with @stockx.
• Instagram: Through Instagram, you can follow them on their latest sales for antiques and valuable commercial items and keep up with the latest from their website.
• LinkedIn: Their LinkedIn profile doesn’t support concerns about buying and selling on their marketplace. However, it’s a great resource if you’re looking for career opportunities with StockX. They have a complete listing of their staff, events, and job opportunities here.
• YouTube: StockX provides a robust and active YouTube channel that supports its users. This support isn’t personal or one-on-one but instead involves videos describing different aspects of working with StockX. This channel includes the latest trends in sales and staying in touch with events related to StockX.

Who Should Reach Out to StockX?

• Customers and sellers need assistance with order numbers, pending sales, or current listings on the StockX platform.
• Individuals looking for help with recent sales or purchases FAQs, product suggestions, or navigating the selling and size guides.
• Sneaker enthusiasts and collectors interested in popular releases, brands like Chrome Hearts, and exclusive collaborations such as Swatch x Omega Mission.
• Anyone seeking information on StockX’s supply chain, authenticity processes, or inclusion initiatives within the marketplace.
• Users requiring support from the help center or wishing to engage in chat for immediate assistance with their StockX experience.

Why Contact StockX Customer Service?

• To obtain customer support for navigating the StockX platform, including help with new listings, purchase processes, and managing listings.
• For detailed guidance on StockX’s authenticity guarantee, understanding the equity and inclusion efforts, and how the platform supports diverse communities.
• To resolve queries related to recent transactions, including tracking order numbers, addressing recent purchases or sales issues, and obtaining product-specific information.
• For insights into popular searches, navigating the marketplace’s popular brands and releases, and leveraging tools like the size guide for better buying and selling decisions.
• To share feedback on customer experiences, suggest improvements for the StockX app and website, and learn about the culture and growth opportunities within the StockX ecosystem.

StockX is more than a marketplace; it’s a community where culture, technology, and fashion intersect to create a unique, secure, and engaging experience for buyers and sellers worldwide. Whether you’re a first-time visitor or a seasoned StockX user, the customer service team is committed to ensuring your interactions with the platform are smooth, authentic, and rewarding, making every transaction on StockX not just a purchase or sale but a valuable part of your collection’s story.

About StockX

Founded in 2016 by Chris Kaufman, Greg Schwartz, Josh Luber, and Dan Gilbert, StockX has rapidly evolved into a leading global online marketplace for buying and selling high-demand consumer items, including computer hardware, game consoles, smartphones, and, notably, sneakers from brands like Nike Dunk and New Balance. Operating from its Detroit, MI headquarters, StockX now boasts a dynamic team of over 1,300 employees dedicated to providing a unique buying and selling experience, underscored by a commitment to authenticity, equity, and community engagement.

StockX Headquarters Location Map