Telcel Mexico Customer Service Number

Are you looking for the Telcel Mexico customer service number? Telcel has many international service plans including calls, texts, and data. Telcel provides prepaid or postpaid phone service. Are you trying to refill your account? Do you want to know where your phone will work? Do you want to pay extra, so you don’t run out of calling minutes? Regardless of your reason, read on to discover how to get in contact with Telcel Mexico’s customer service department.

Telcel Mexico Customer Service Number

Call 800-220-9518. Call between 8 am and 11:45 pm EST seven days a week. If you are an existing customer, provide your MEID DEC/Serial number and your phone number while talking with customer care.

For fast answers, the Telcel website directs customers to use their smartphones to text HELP to 611611.

Telcel Mexico Customer Service Number: 800-220-9518

Telcel Mexico Text: 611611

Telcel Mexico Email/Contact Form

There does not seem to be a contact form or email address available for customer service. It looks as if most interactions with a customer care person occur through the phone number or by logging into your account online and using the website’s tools. You can also send a message through Facebook.

If you are a member of the media, email media@tracfone.com.

Telcel Mexico Mailing Address

Even though this isn’t the specific address for Telcel Mexico, here is the U.S. address.

Telcel Mexico Mailing Address:

Telcel
ATTN: Executive Resolution Department
9700 NW 112th Avenue,
Miami, FL 33178

Telcel Mexico Live Chat

Telcel Mexico’s live chat is available here: https://us.telcel.com/Contactus. Under the Contact Information section, there is a red chat bubble that asks if you need help. Click that bubble for assistance.

Telcel Mexico Support Website

The customer support page is located here: https://us.telcel.com/Support. From this site, the customer can access product FAQs and their answers, check their balance, receive phone support, learn how to upgrade a phone, read a phone manual, check educational tools, learn about careers, and check the service area. You are also able to track your existing order and see how you can use an existing phone for your service.

To log on to your account, click here: https://us.telcel.com/secure/MyAccount. From here, you can activate your phone, buy Telmex service plans, add service plans, check your balance, or access your reserve.

Telcel Mexico Social Media

Customers can also get service through Telcel’s social media accounts.

Telcel Mexico Facebook: https://www.facebook.com/TelcelUS

Send messages to customer care via Facebook. You should receive a response that same day.

Telcel Mexico X (formerly Twitter): https://twitter.com/TelcelUS

Send a Tweet to Telcel Mexico on Twitter. You are unable to send private messages to customer care reps. If you are located outside the United States, such as in Uruguay, Paraguay, Brazil, or Europe, this is a good way to make a connection with the customer service team.

Telcel Mexico LinkedIn: https://www.linkedin.com/company/telcel/

See who works for Telcel and what jobs may be available for you on their LinkedIn page.

Sometimes a company has social media accounts, but they do not provide customers with a link to those accounts on their webpage. 

Telcel Mexico YouTube Channel: https://www.youtube.com/user/telcelamerica?sub_confirmation=1 Subscribe to their YouTube Channel to watch videos of Cinco da Mayo celebrations.

Telcel Mexico Mobile Apps

Telcel Mexico Apple App: https://itunes.apple.com/us/app/telcel-america-direct-international/id643082194?mt=8.

Download your free app on your Apple products through this link to the app store.

Telcel Mexico Google Play App: https://play.google.com/store/apps/details?id=com.telcel.contenedor&hl=en_US&gl=US

About Telcel Mexico

Telcel is a wireless communications company owned by America Movil. It provides phone, date, and texting to citizens of Mexico. As of 2006, 90% of the Mexican population could receive coverage from Telcel’s services. As of 2011, Telcel reported that it had 66.9 million subscribers. This makes up 80% of cellular service customers.

Telcel has prepaid and postpaid services. Prepaid customers purchase a card for a certain amount of talk time. New customers are given an Amigo Kit, which includes the handset, charger, and airtime.

Telcel is working to expand its technology to all areas of Mexico. Currently, they provide 4G services in nine Mexican cities. As you read this, that number has probably increased to 26 Mexican cities.

Telcel Mexico Headquarters Location Map