Zales Customer Service Number

Dialing the Zales customer service number connects you with one of the oldest and most respected jewelry retailers in the United States. Established over 90 years ago, they have maintained a policy of exceptionalism by providing unparalleled customer service, financing options, and overall accessibility of jewelry to customers from every walk of life.

Zales Customer Service Number

Buying your first piece of jewelry can be a nerve-wracking experience, especially if it’s being purchased for a special event. Whether it’s your first or your hundredth, it’s good to have a competent team of customer service professionals on hand to help you make the selection and discuss the merits of a lease purchase program with you. Once you’ve worked out the details of your new piece, you can also discuss their return and exchange policy, just in case, and the various in-store services they offer. Your jewelry specialist team at Zales Jewelers is there to help you with a gift that will last a lifetime. All you need is their contact information. 

Zales Customer Service Number: 1-800-311-5393

Zales Mailing Address

Their corporate headquarters used to be in Wichita, but that was over 60 years ago since then it’s been located in Texas at the address below.

Zales Mailing Address:

901 W.
Walnut Hill Lane,
Irving, TX 75038-1003

Zales Customer Support Website

Zales knows how crucial it is to understand the decisions you’re making when picking out a piece of jewelry; that’s why they’ve provided a comprehensive set of guides to walk you through purchasing that next piece. Under their education section, you’ll find a list of guides including Birthstone guides, Gemstone Jewelry Guides, Engagement Buying Guide, Jewelry Care, Watch Buying Guides, and more. All of these contain information pertinent to the design, care, and purchase of a particular set of items sold by Zales Jewelry. You can find all this information at more through the Education Link found at the bottom of the main page, including access to their customer service section.

Zales Customer Support Website: https://www.zales.com/contact-us?icid=ZAL:FOOTER:CONTACT_US  

Zales Social Media

Customers love to keep apprised of the newest lines in Jewelry and the fashions that accompany them. Zales social media channels provide regular information on how to select jewelry, how to care for it, and how to know the value of a piece if you seek to sell it.

• Twitter: https://twitter.com/ZalesJewelers
• Facebook: https://www.facebook.com/Zales
• Google+: https://plus.google.com/+zales
• Pinterest: https://www.pinterest.com/zalesjewelers/
• Instagram: https://www.instagram.com/zalesjewelers/
• YouTube: https://www.youtube.com/zales

Why Contact Zales Customer Service?

• To receive guidance on selecting the perfect piece of jewelry to match your style or as a gift for someone special.
• For detailed explanations of Zales’ payment options, including the Diamond Credit Card and Progressive Leasing, to make luxury jewelry more accessible.
• To understand the benefits of Zales’ service plans and the Lifetime Diamond Commitment, and ensure your jewelry remains as beautiful as the day you bought it.
• To manage or modify an existing order, inquire about the status of a repair, or process a return or exchange according to Zales’ policies.
• For assistance with custom design orders, ensuring your vision for a unique piece of jewelry is realized to your satisfaction.
• To navigate the purchase process smoothly, from initial inquiry to after-sales support, ensuring a satisfying shopping experience.

Zales stands as a testament to the quality, affordability, and customer satisfaction in the fine jewelry industry. Whether you’re a first-time buyer or a loyal customer, Zales’ customer service team is dedicated to providing you with the assistance and information you need to make informed decisions about your jewelry investments. With a rich history of innovation and service, Zales continues to offer an unmatched selection of jewelry and customer care that goes beyond the sale, ensuring every visit to Zales is a memorable one.

About Zales

Founded in 1924 by Morris and William Zale, along with Ben Lipshy, Zales opened its first store with a diverse inventory that, over time, evolved into the specialty jewelry store known today. Zales pioneered customer credit in the retail jewelry industry with the promise of affordable payments, leading to rapid expansion across Oklahoma and Texas. By 1942, Zales had established 12 locations, and by 1946, had moved its headquarters to Dallas, Texas. Notably, Zales was among the first in the retail sector to utilize computer systems for business management and to introduce management training programs. With a focus on making fine jewelry accessible, Zales has maintained a prominent position in the jewelry market for over 95 years.

Zales Headquarters Location Map